Abstract This article presents a systematic literature review of organizational citizenship behavior (OCB) in the public sector. The findings show that although OCB is gaining more attention sector, research often does not take specific sector characteristics or concepts into account. Based on available evidence, authors develop framework antecedents, outcomes, mediators, and moderators OCB. Three areas for future are recommended: (1) regarding theory: link to such as bureaucratic red tape,...

Over the past two decades, governments have used information and communication technologies (ICTs) to integrate their internal functions improve delivery of services. Scholars practitioners conceptualized these various ICT trends referred them collectively as e-government. As number citizens using Internet mobile increases, public sector is constantly innovating keep pace with changing citizens’ expectations. This essay reviews academic literature on e-government among local explores issues...

Abstract The open government paradigm implies that public processes are becoming more transparent, information is available online, and citizens nongovernmental organizations encouraged to interact with administration through new platform‐based forms of participation collaboration. Though these governmental efforts up organizational procedures the meant strengthen relationship between government, empirical evidence currently sparse mixed. This article argues positive impacts openness depend...

:Global e-government innovations are at the forefront of municipal efforts to be better organized and more efficient in delivering services improving outcomes for public. Scholars have argued that such embedded institutional environmental factors, growth evolves through stages as a result effects these factors. However, existing studies rarely model distinct success factors different stages. This article addresses shortcoming with data from largest cities world’s top 100 “most wired”...

Abstract Using a survey experiment on the topic of tax auditing, we investigate artificial intelligence (AI) use in government decision making through lenses citizen red tape and trust. We find that individuals consider an AI‐led to be lower trustworthiness than by human. also highly complex tasks produce decisions with higher levels perceived tape, but this effect does not vary according whether task is AI‐ or human‐led. argue researchers practitioners give more attention balance...

Scholarly knowledge of organizational citizenship behavior (OCB) has developed significantly in the private and public sectors. However, comparisons between sectors have not been advanced. This article aims to address gap with hierarchical linear modeling OCB antecedents across sectors, accounting for individual- sector-level differences. The results show a significant association service motivation (PSM) OCB, as well several other central correlates sector: goal clarity, job satisfaction,...

Abstract In public administration today, many new reform ideas mingle, offering diagnoses of governmental problems and courses action. But scholars have highlighted reasons why we should doubt the optimistic claims reformists. A set policy tools called “open government” arrived nearly a decade ago, not yet explained its origins or prospects as specific approach to management reform. this article, address lacuna. We compare open government with three other historic reforms, analyze how likely...

Purpose This paper aims to analyse extant literature on open data, distinguish and categorize the strands of public accountability research use results provide better clarity in concept data-driven accountability. Design/methodology/approach Systematic review 135 data articles 155 from e-government reference library. A multi-stage analysis 12 which are categorized using Bovens’ (2007) theory information, discussion consequences. Conceptual development, analysis, forms final section paper....

As the rate of global technological change becomes ever more visible, development e-governance is sometimes taken for granted as a path-dependent process. E-governance evolution models assume that quality online government information, services, and transactions, will trend upward. This article tests this claim through analysis different patterns growth maturation. The delves into six best practice cases analyzes world-wide trends. Best practices city governments are described in five...

Public administration scholars have so far largely viewed big data as a kind of technocratic transformation. However, through citizens’ digital records, use service apps, social media, sensors, and other footprints, also gives policymakers insights into citizen choices is therefore potentially supportive public values such participation openness. Focusing on two underexplored countries, Germany the Netherlands, this article develops framework for that considers alongside ones. It takes...

During the last decade, a new approach to bureaucratic reform in field of public administration, open government, has aimed increase government transparency and accountability improve participation citizens other stakeholders government. In current era digital governance transformations, evaluating governmental efforts become is central concern politicians, policymakers, researchers. Various global maturity models have been developed, but majority them focus on technological capacities...

Scholars still have a mixed picture of the impact online public involvement in regulatory policy making, and shortage theoretical explanations. The novel theory put forward this article is that substantive, technical political factors combined can help explain degree success will shaping proposed rules. Using study with 25 regulations from United States Department Education, Latent Dirichlet Allocation (LDA) measures content change between rules final Substantive aspects democratic...

Abstract The Barack Obama administration advanced open government initiatives to make federal more open, accountable, and responsive citizens. Yet a question remains whether administrators took notice. This article examines changes in the extent which U.S. agencies have integrated three core principles of government—transparency, public participation, collaboration—into their performance planning. By analyzing 337 annual plans 24 major from fiscal years 2001 2016, authors found that,...

In the United States, there is mounting political pressure on public agencies to publish internal data. But transparency policy innovation brings a unique set of legal and normative challenges regarding how sensitive information will be used. It therefore an open question as what legal‐normative conditions favour innovation. Are specific kinds laws, rules, or that are related adoption new, potentially risky, policies? this article, qualitative comparative analysis with secondary data from...

Government transparency continues to challenge existing frameworks for understanding organizational performance. Transparency has proven difficult measure and results assessing its impacts are mixed. This article sets forward a model of performance-based accountability in open government initiatives. Data come from the Open Partnership’s (OGP) database over 1,000 initiatives across 50 countries 2013. Ordered logistic regression estimates effect management practices on three different...

Abstract Municipalities ostensibly scale the ladder of e‐participation improvement to gain legitimacy. However, research has not yet addressed how initiatives are affected by serious legitimacy concerns such as corruption. One municipal response corruption is use offerings a remedial effort citizen trust, but window‐dressing strategies might also be used. In this article, authors attempt make sense ambiguity hypothesizing that effects perceived on depend type well level local social capital...

Scholars continue to debate how information and communications technology (ICT) influences civic behavior. Existing studies may be grouped into two approaches: ICT as a tool used achieve end, an unanticipated influencer of citizens view roles. This paper develops the second theory by testing moderated relationships between social media use, political identity, citizen views government service provision spending. Regression results suggest that liberal users show greater preference for active...

A growing stream of research in public administration is concerned with how red tape and administrative burden affects citizens. Drawing on the procedural fairness literature, we argue that consistent application rules reduces perceived tape. We also hypothesize perceptions are affected by outcome favorability an interaction effect exists between consistency favorability. Our reasoning tested a survey experiment context federal jury duty summons procedure, administered to sample U.S....

Existing research shows that open government can result in better governance outcomes. However, there remains a gap our understanding of how government’s two component dimensions transparency and participation – “vision” “voice” affect outcomes, they relate to each other within public decision-making. We use survey experiment test the impact on range outcomes (satisfaction, perception fairness, trust) municipal decision-making process. The findings show both positively these we do not find...