This study explored the impact of customer mistreatment on counterproductive work behavior (CWB) and moderating role supervisor responses (self-sacrificial self-serving leadership) to clarify why customer-directed CWB occurs how it can be reduced. A sample 392 customer-facing employees in USA completed measures assessing meaningfulness self-sacrificial leadership experiences. The moderated relationship between employee anger, a three-way interaction was found anger CWB. Implications for...

Purpose Although voice endorsement is essential for individuals, teams and organizational performance, leaders who consider followers' to be threatening are reluctant implement ideas. The authors, taking note of this phenomenon, investigate why feel a threat from exhibit rejection at the workplace when detrimental tendency can diminished. Thus, based on self-defense as per self-affirmation theory, authors argue that those experience triggered by voice, justify through tactics: message...

The present study investigated the discrete positive effects of awe on negative job affect (NJA) arising from receiving performance feedback a work supervisor or co-worker. participants were 131 business professionals and students at large university in Kenya (females = 46%; age range 25 to 65 years). They participated an experiment which emotion was manipulated imagined situation where received either Regression analyses data indicated that predicted lower for feedback. Moreover, indirect...

Abstract In the customer complaint literature, researchers have found that lack of an incidental sense power is one reasons why customers do not complain. However, two issues are left unanswered: does a chronic influence consumer complaining behavior, and how individuals who feel chronically powerless can be encouraged to complain when dissatisfied. The present study intended address this topic. Drawing on approach–inhibition theory power, we argue probability success increases behavior with...

The present study has concentrated on online crisis response strategies that stimulate purchase and the acceptance of intention (OPI) in marketplace. However, few studies have examined undertaken to alleviate crisis. Therefore, basis Stimulus Organism Response framework strategies, this offered tested a model inspected effect OPI through brand attitude (OBA). Brand perceived usefulness (BPU) was observed as borderline condition between OBA OPI. We recruited 392 working professionals...

The study examined the responses of employees to supervisors who exhibited abusive behavior and invoked dispositional awe influence their followers. proposition is that two divergent predictors supervisor effectiveness interact affect subordinates. purpose this was examine interactive effect perceived supervisory on employee creative self-efficacy creativity. To test proposed model, we collected cross-sectional data from 196 working professionals pursuing Masters Business Administration...

The importance of groups in a business cannot be underestimated because working as team is the most efficient way to find solutions specific problem. This review paper aimed provide comprehensive view group and dynamics light diverse theories from past present by exploring how significant components are entrenched contemporary literature. An extensive literature was performed examine 55 articles collected various databases such Web Science Scopus published between 2000 2020. In social...

Dealing with challenging stressors is unquestionably the cornerstone of work life. On other hand, challenge stress alters employees' engagement and makes them feel unsure their ability to develop careers perform well. In this study, we tested mediating effects negative affect on relationship between engagement. This was moderated directly by self-compassion. Data from 137 employed professionals enrolled in Executive MBA one largest Chinese universities were used test these relationships....

The present study examines role clarity as a hindrance stressor that influences how employees stay engaged in their work roles. proposition is two occupational stressors interact to impact engagement via negative affect. Cross-sectional data were collected from working professionals pursuing an Executive MBA at larger university China test the proposed model. Results our field (N = 237) revealed conflict and time pressure predictors of employees’ Also, results reveal moderated association...