Purpose The purpose of this article is to examine the role customer engagement (CE) on electronic word mouth (eWOM) behavior among vacationers in Tanzania. disaggregates CE into cognitive process, affection and integrates eWOM passing concept. Design/methodology/approach A sample 278 who had used social media before and/or during their trip Tanzania was used. They were drawn at three major airports when exiting destination. Structural equation modeling (SEM) test proposed relationships....

Waste picker organisations (WPOs) around the globe collect, transport and process waste to earn their living but represent a widely excluded, marginalised impoverished segment of society. WPOs are highly innovative, created by grassroots out “nothing” deliver economic, social environmental sustainability. Still, we do not know how such innovations developed, they disseminated adopted other groups. This article examines characteristics, challenges across five countries in Latin America East...

Abstract Although financing solid waste management (SWM) is commonly reported as a critical challenge facing initiatives in most developing countries, few studies have attempted to investigate the options for SWM and extent which they are accessible by grassroots actors. To address this knowledge gap, study explored models Tanzania benchmarked them against international practices. In addition, investigated advantages disadvantages of available initiatives. The findings from systematic...

This study examined the extent to which regulatory requirements affected effectiveness of cross-border clearance goods at six major border posts in Tanzania. Specifically, it assessed effect procedures, time spent by traders borders, ease getting permits and tax clearances, as well corruption on perceived posts. A survey 944 was done generate data used test hypotheses. The results indicate that simplified crossborder procedures had a positive cargo clearance. In contrast, border,...

We examine the effect of collateral informal lenders use to ensure loan repayment. Specifically we measure how movable and immovable assets affects repayment delinquency rate, assess extent which guarantorship relationship-lending act as improve With a dataset 835 individual borrowers drawn from an Tanzanian lending institution, run descriptive econometric models. The results suggest that increase likelihood perceived be less creditworthy will obtain loans sources repay them. also find small...

Waste pickers all over the world work innovatively to reduce environmental footprint of cities as they struggle meet their critical livelihood obligations. Informed by case waste picker organizations (WPOs) this article examines how grassroots initiatives and extreme-niche innovations are created sustained mobilizing resources, rationales relations. The study is informed a cross-national survey in-depth interviews with WPOs in Argentina, Brazil, Nicaragua, Kenya Tanzania, builds upon...

Purpose This study aims to examine how women's groups help women navigate context-related barriers their engagement in rural entrepreneurship. The paper combines the contextualisation of entrepreneurship framework and feminist separatist theory describe patriarchal communities enable circumvent actively engage Design/methodology/approach Based on a case 12 engaged paddy farming, rice processing marketing Tanzania, this draws semi-structured interviews with 46 women, four focus group...

Purpose The purpose of this article is to examine the effects that dynamic incentives and borrowing histories clients informal lending institutions have on loan repayment performance, in particular, extent which multiple progressive affect loans. Design/methodology/approach paper uses a data set 835 borrowers drawn from an institution Tanzania. Descriptive analysis econometric models are used test developed hypotheses. Findings Whereas with loans associated poor repayment, contributes...

Abstract While entrepreneurship training is essential for the growth and sustainability of enterprises, literature identifies several challenges which contribute to insufficient transfer (application) trained materials enterprises. Yet, extant on inconclusive, with minimal focus trainee personal characteristics scarce visualization as a dimensional concept. The study addressed this gap by examining influence selected demographics dimensions near, far creative training. Based survey 418...

This article explores the role of managerial social ties in performance grain-milling firms Tanzania. Specifically, it composition ties, investigates resources embedded explored and examines their influence on firm performance. A qualitative study was done based 22 case studies operating selected commercial cities The findings reveal major types associated with families, friends ethnic groups. Interestingly, business (competitors, customers suppliers) were top managers' connections rather...

This article investigates how social enterprises providing waste collection and recycling services overcame start-up challenges sustain their operations. Based on analysis of five cases in Tanzania, it is evident that start as entrepreneurial entities driven by the opportunity to fill service delivery gap left state. Although studied have had a impact, they experienced several challenges, including limited access resources, negative perception activities, competition, unsupportive policies,...

Experiences from developed and emerging economies inform us that close state–business relations (SBRs) are crucial for economic development structural transformation. Based on the positive experiences other parts of world, most African governments have begun processes to establish collaborative SBRs. Amongst initiatives, these include amendments existing laws facilitate public–private interaction, direct support business associations (BAs). This article draws an analysis survey data 210...

Purpose The purpose of this paper is to investigate the composition and role a board directors in family-owned microfinance institution (FO-MFI) Tanzania. Design/methodology/approach based on longitudinal analysis practices boardroom observations for period between 2012 2015. study further collected analyzed qualitative data from interviews with members, management, staff. Findings findings indicate that even though external members were appointed as result their diverse expertise skills,...

Purpose This study aims to examine the experiences and lessons from formalisation initiatives in four sub-Saharan African countries. Drawing upon three main theories that explain existence of business informality – exclusion model, rational exit model dual economy offers an alternative path formalisation. Design/methodology/approach The researchers adopted a descriptive-qualitative method, through triangulation data, identified emerging themes patterns. Findings findings suggest informal...

The main purpose of this article is to examine the role intangible family resources in performance enterprises Tanzania. In particular, examines information sharing, patient capital and labor firm performance. Using a sample 163 firms structural equation model analysis, findings indicate that sharing contribute significantly firms. With regard cost labor, study does not show any evidence lower costs improve firms' performance, most probably because these businesses incur additional which are...

Purpose The purpose of this paper is to explore the institutional challenges coordinating regulatory agencies and costs associated with compliance requirements in Tanzania’s tourist industry. Design/methodology/approach This based on qualitative research conducted northern tourism circuit Tanzania. Data were generated through semi-structured interviews focus group discussions owner-managers enterprises, heads leaders business associations ( n =60). findings analysed triangulating data from...

Despite managerial capabilities being credited for driving business performance, little evidence exists about how those are acquired. This study investigated and their drivers in grain-milling firms Tanzania. Based on a qualitative analysis of ten enterprises, the reveals four main adopted by firms, namely, networking, learning, innovation diversification. It shows that driven entrepreneurial vision, managers' accumulated experience training, ethnic family attachments, firm size, feedback...

While social commerce is developing as a relatively new stream in e-commerce that combines commercial and activities, there limited evidence regarding the environment consumers' purchase intention. For purpose of contributing knowledge to this area, study examined antecedents intention by media users Tanzania. Based on online offline surveys 155 regression results, indicates information richness, service quality, webpage attractiveness, word mouth positively influenced Using necessary...

The main purpose of this study is to analyse the design regional and national public- private dialogue (PPD) structures in Tanzania, investigate their agendas challenges. adopted a qualitative approach that entailed 83 in-depth interviews with senior government officials, representatives East African Community (EAC), sector organisations (PSOs), development partners. findings indicate while EAC Secretariat Regional Summit provided platform for member states on issues, agenda was aligned...