Abstract The purpose of this article is to critically deconstruct the term engagement as it applies peoples' experiences with technology. Through an extensive, critical multidisciplinary literature review and exploratory study users Web searching, online shopping, Webcasting, gaming applications, we conceptually operationally defined engagement. Building on past research, conducted semistructured interviews four applications explore their perception being engaged Results indicate that a...

Abstract Facilitating engaging user experiences is essential in the design of interactive systems. To accomplish this, it necessary to understand composition this construct and how evaluate it. Building on previous work that posited a theory engagement identified core set attributes operationalized construct, we constructed evaluated multidimensional scale measure engagement. In paper describe development scale, as well two large‐scale studies (N=440 N=802) were undertaken assess its...

Serendipity is not an easy word to define. Its meaning has been stretched apply experiences ranging from the mundane exceptional. Serendipity, however, consistently associated with unexpected and positive personal, scholarly, scientific, organizational, societal events discoveries. Diverse serendipitous share a conceptual space; therefore, what lessons can we draw exploration of how serendipity unfolds may influence it? This article describes investigation work‐related serendipity. Twelve...

Today’s savvy library users are starting to equate the Web site with physical library. As they accomplish, virtually, many personal activities such as online shopping, banking, and news reading, transfer those experiences other in their lives. This increases expectations about functionality of a how one interacts it. The purpose this study was twofold: assess usability an academic better understand faculty students complete typical tasks using one. Thirty-three successfully completed 75...

Purpose – One core element of interactive information retrieval (IIR) experiments is the assignment search tasks. The purpose this paper to provide an analytical review current practice in developing those tasks test, observe or control task complexity and difficulty. Design/methodology/approach Over 100 prior studies IIR were examined terms how each defined and/or difficulty (or related concepts) subsequently interpreted concepts development assigned Findings Search found include three...

Under what conditions is serendipity most likely to occur? How much influenced by a person brings the process, and how environment in which immersed? This study assessed (a) selected human characteristics that may influence ability experience (openness experience, extraversion, locus of control) (b) perceptions people are immersed, including creative environment, (trigger rich, highlights triggers, enables connections, leads unexpected). Finally, examined relationships among these internal...

Abstract Information interaction is the process that people use in interacting with content of an information system. architecture a blueprint and navigational aid to information‐rich systems. As such performs important supporting role interactivity. This article elaborates on model interactivity crosses “no‐man's land” between user computer articulating includes user, system, illustrating context for architecture.

Recent studies of web‐site use indicate that people do not come to the web for an “experience”, they information. Yet, date, design has been synonymous with “look and feel” a site overlooking significance site’s information architecture. In this study, we assessed effect architecture academic site: how is categorised, labelled presented, navigation access are facilitated. Twenty‐four participants from six faculties attempted answer typical questions often asked within milieu. They were able...

To date most of the research concerning consumer health information has focused on trust and quality websites. In this research, we observed 48 consumers searching for four health-related topics (some their own choosing) using Google. Using transaction logs, video screen capture, retrospective verbal protocols self-reported questionnaires, examined holistically consumer's search process. Results indicate significant problems in query formulation making efficient selections from results lists.

Purpose The purpose of this paper is to understand the needs humanists with respect information and communication technology (ICT) in order prescribe design an e‐humanist's workbench. Design/methodology/approach A web‐based survey comprising over 60 questions gathered following data from 169 humanists: profile humanist, use ICT teaching, e‐texts, text analysis tools, access primary secondary sources, collaboration tools. Findings Humanists conduct varied forms research multiple techniques....

While serendipity is generally considered a spark for innovation and new knowledge, the triggers appear infinite consequently information systems' support has been difficult to realize. Research date tended focus only on supplying users with unexpected (e.g., embedded links in results). We adapt model of serendipitous process that examines more holistically. Using previously collected data, we understanding precipitating conditions must be present facilitate serendipity. Results suggest...

The widespread availability of broadband connections has led to an increase in the use Internet broadcasting (webcasting). Most webcasts are archived and accessed numerous times retrospectively. In absence transcripts what was said, users have difficulty searching scanning for specific topics. This research investigates user needs transcription accuracy webcast archives, measures how quality affects performance a question-answering task, overall experience. We tested 48 subjects...

Abstract This article describes how diaries were implemented in a study of the use archives and archival finding aids by history graduate students. The issues concerning diary as data collection technique are discussed well different types diaries.

Abstract The purpose of this research is to capture, understand, and model the process used by bioinformatics analysts when facing a specific scientific problem. Integrating information behavior with task analysis, we interviewed 20 experts about they follow conduct typical analysis—a functional analysis gene, then approach that process. We found each expert followed unique in using resources, but had significant similarities their peers. synthesized these processes into standard protocol,...

Context influences the search process, but to date research has not definitively identified which aspects of context are most influential for information retrieval, and thus worthy integration in today's retrieval systems. In this research, we isolated examination two context: task document genre examined relationship between them within a software engineering work domain. domain, nature an impact on decisions relevance usefulness, collection contains distinctive set genre. Our data was...

Abstract Faced with the rapid proliferation of digital information resources within organizations, employees need targeted search systems in order to be effective their jobs. The goal this study is develop a model behaviour work‐task framework that can used inform design workplace system. In two‐phase process, we conducted series studies using multiple methods identify characteristics and understand how they influence needs, strategies, sources by software engineers working as services...