- Quality and Supply Management
- Quality and Management Systems
- Innovation and Knowledge Management
- Accounting and Organizational Management
- Nonprofit Sector and Volunteering
- Sustainable Supply Chain Management
- Outsourcing and Supply Chain Management
- Big Data and Business Intelligence
- Business Strategy and Innovation
- Customer Service Quality and Loyalty
- Environmental Impact and Sustainability
- Construction Project Management and Performance
- Innovation and Socioeconomic Development
- Health Systems, Economic Evaluations, Quality of Life
- Agricultural Innovations and Practices
- Sustainable Development and Environmental Policy
- Innovative Approaches in Technology and Social Development
- Information Technology Governance and Strategy
- International Business and FDI
- Optimal Experimental Design Methods
- Information Systems Theories and Implementation
- Quality Function Deployment in Product Design
- Healthcare Quality and Management
- Organic Food and Agriculture
- Public Policy and Administration Research
Massey University
2009-2023
University of Moratuwa
2023
Summary Given the increasing environmental impacts associated with global agri‐food systems, operating and developing these systems within so‐called absolute boundaries has become crucial, hence sustainability concept is particularly relevant. This study introduces an approach called sustainability‐based life cycle assessment (ASLCA) that informs climate of system (on any economic level) in terms. First, a carbon budget was calculated sufficient to limit warming below 2°C. Next, share...
AbstractIn this paper, we empirically test the theoretical model underlying Toyota Way (TW), based on data obtained from Toyota's logistics, sales and marketing functions across 27 countries. TW is result of attempting to codify its culture global community. Using structural equation modelling techniques show that TW-associated measures challenge, kaizen, genchi genbutsu, respect teamwork do adequately operationally define TW; first three corresponding construct 'process improvement' final...
Lean six sigma (LSS) is a quality improvement phenomenon that has captured the attention of industry. Aiming at capability level 3.4 defects per million opportunities (Six Sigma) and efficient (lean) processes, LSS been shown to improve business efficiency customer satisfaction by blending best methods from Six Sigma (SS). Many businesses have attempted implement LSS, but not everyone succeeded in improving processes achieve expected outcomes. Hence, understanding cause effect relationships...
Purpose The purpose of this paper is to empirically assess the validity Baldrige Criteria for Performance Excellence (CPE) New Zealand organisations and identify methodological gaps. Design/methodology/approach By means data collected from a sample 91 organisations, through self‐assessment instrument (as proxy CPE) structural equation model was studied using partial least squares method. measurement CPE as well implied causal relationships in framework tested. A sensitivity analysis...
The validity of three key Business Excellence (BE) models used in the Asia Pacific Region – Australian Framework (ABEF), Baldrige Criteria for Performance (BCPE), and Singapore Quality Award (SQAC) was studied based on data (item scores) past applicants national quality/BE awards. This study greatly enhances understanding following: (i) how measurement items different BE are related to their assigned categories (constructs); (ii) evidence that there exists a theory underlying criteria; (iii)...
Purpose – The purpose of this paper is to test empirically two key measurement perspectives measurements in the context a theoretical model that predicts/explains results, and generating an overall score on performance excellence Baldrige Criteria for Performance Excellence (BCPE) using data from Australasian Business Award applicants.
Purpose The purpose of this paper is to develop a performance measurement (PM) framework for Australasian nonprofit organisations (NPOs) involved in healthcare, and operational descriptions each PM dimension within framework. Design/methodology/approach Literature relating the balanced scorecard other frameworks was examined an initial conceptual model, model substantially improved by collecting qualitative data from nine Australian New Zealand healthcare NPOs using case study approach....
We hypothesise that the customer value concept embedded in Lean manufacturing and loss to society Taguchi's Quality Philosophy Practice (TQPP) jointly explain performance, through mediating effect of Continuous Improvement (CI). Using structural equation modelling, we tested our model by collecting survey data (n = 318) from apparel factories are mature implementation. Our was found be a good fit (e.g. Root Mean Square Error Approximation (RMSEA) .047) this implied hypothesised theoretical...
Purpose The aim of this paper is to explore the implementation an integrated lean and ISO 14001 approach in meat industry for environmental performance examine a proposed conceptual framework by capturing insights from experts New Zealand (NZ). Design/methodology/approach Semi-structured interviews have been conducted with group consultants (lean 14001) evaluate suitability performance. A literature has guided study leading its further development based on empirical evidence collected....
Algal-based waste stabilisation ponds (WSP) are a common wastewater treatment system for small communities but have poor phosphorus removal. Under certain conditions algae in WSPs will perform 'luxury uptake' increasing their content to over 3% (gP/gSS) by storing polyphosphate. For the first time literature this paper presents systematic study which determines needed maximise accumulation within WSP biomass taking into account interactions between key variables. The variables of...
In this paper, we theorise and empirically validate the nonprofit version of balanced scorecard (BSC) using Australasian healthcare organisations (NPHOs) as sampling frame. We used 232 valid responses (collected via a questionnaire that captures conceptual domain 9 constructs our model) to test hypotheses partial-least-squares-based structural equation modelling (PLSBSEM). Our study brings clarity BSC explain how organisational Mission drives Strategy (which in turn system) achieve...
Abstract Purpose This paper aims to theorise and test a causal model of predominantly lean-driven quality improvement (QI) in the context health-care clinical microsystems, examining effects contextual factors this setting have on activity. Design/methodology/approach QI practitioners at New Zealand District Health Board were surveyed range hypothesised influence outcomes. Survey responses analysed via partial least squares path modelling that was designed be consistent with "model for...
Purpose Using the BSC as starting point, purpose of this paper is to present a theory on nonprofit performance management and describes how an overall index (OPI) was empirically developed assess strategic organisation (NPO). Design/methodology/approach A conceptual model from literature. This refined into testable theoretical using case studies. Thereafter, accompanying measurement OPI were validated quantitative data ( n =223) collected sample healthcare NPOs in Australasia. Findings The...
Quantifying greenhouse gas (GHG) emissions and setting GHG budgets for anthropogenic systems are influenced by several value modeling choices. This study, the first time, quantified influence of choice accounting approach, metric, time horizon, climate threshold, global budget calculation method, effort-sharing taking New Zealand (NZ) as a case study. First, NZ's production- consumption-based were using multiregional input-output analysis applying different metrics (global warming...
The healthcare quality improvement (QI) literature is replete with examples stating that continued failure to regard as a complex adaptive system (CAS) reduces the effectiveness of initiatives. Recommendations and strategies for managing change within CAS exist, but specific mechanisms bring about successful implications practitioners are under-explored. This article presents generalizable model QI provides specifically explanation incremental change. We develop conceptual from foundational...
As part of an ongoing project on adoption the ISO 9001:2015 quality management system (QMS) standard in international context, this study empirically tested validity PLAN-DO-CHECK-ACT (PDCA) continual improvement sequence implied process model, along with notion "ISO 9001 certification leads to customer satisfaction and product improvement". The theoretical model was using partial least squares path modeling, via questionnaire responses received from 93 certified manufacturing companies...
Purpose Quality management standards (e.g. ISO 9001) lead to process conformance in the realization of quality goods and services; however, they can be rather document intensive. This paper investigates documentation practices used for aligning “light-weight” Scrum methods with 9001 a leading healthcare software firm. Design/methodology/approach The authors investigated how approaches fit organizational compliance one development Three investigative rounds were conducted professionals having...
Introduction Primary care is under pressure to achieve accessible, equitable, quality health care, while being increasingly resourced. There a need understand factors that influence improvement (QI) support high-performing primary system. Literature highlights the impact of context on QI but there little research this topic. Aim This qualitative case study seeks discover contextual influencing in and how relationships between factors, initiative, implementation process outcomes. Methods The...
Improving the supplier’s capabilities and relationships with buyer to improve triple-bottom-line outcomes for multiple actors in supply chain (including suppliers buyers) is very purpose of sustainable supplier development. We apply concept development an agri-food context a developing economy. The study aims create theoretical framework that explains how initiatives by buyers (often processors industry) develop farmers can result farmer performance. Collectively, propositions derived us via...
This research compares Taguchi's crossed array approach with the combined (an alternative proposed by statisticians) using an experiment designed to optimize sewing conditions minimize variability of a high end women's garment. The optimum settings given two approaches were similar, although provided more information about process slightly better parameter setting. findings imply that benefit apparel organization gets in conducting statistically sophisticated analysis needs be carefully...
Manufacturers are increasingly adopting collaborative product development (CPD) to achieve competitive advantage through joint synergies in introducing new products. Partners involved CPD may be external such as suppliers and customers or internal cross-functional teams. As the number of dispersed partners increases, substantial rises use information communication technology (ICT) evidenced firms. Since most ICT implementations cost significantly firms, uncovering a detailed picture effect...
Considering the emerging global markets for consumption of cashmere products, current sustainability issues prevailing in traditional industry are explored this study. To get a deeper understanding concerns industry, it is important to understand supply chain operations uncover key prevalent present-day industry. For this, single case study was conducted Kashmir, India using qualitative approaches. Data collection carried out semi-structured interviews, observations, retailer websites and...
This study tests hypothesized relationships between Uncertainty Avoidance (UA) and the elements of Toyota Way-People Development, Continuous Improvement, Operational Results-in a cross cultural context. The uses responses obtained from 2196 employees engaged in logistics, sales marketing functions 22 countries. is important because scholars question generalizability Japanese management philosophies (these evolved high UA collectivist cultures) across diverse national cultures. confirms that...
Traditional cashmere manufacturing is undergoing a paradigm shift in India. The current practices are not sustainable due to the lack of standards and controls. In this ethnographic case study, an attempt made explore gain deep insights on use technological aspects traditional processes. A theoretical framework based Geographical Indication developed capture multidimensional facets associated with industry. proposed model encourages standard industry paves way forward mitigate variations...