Red tape is one of the most often-mentioned nuisances citizens experience with government. However, there a dearth red research focusing on citizens. Therefore, primary goal this article to analyze effect citizen satisfaction. The secondary go beyond testing linear relationship between and satisfaction by examining individual factors that may moderate relationship. In order tape/satisfaction relationship, we have designed an experiment in which 179 subjects participated. Experiments are...

A frequently cited recommendation of public service motivation (PSM) research is to use PSM in the context HR marketing. However, empirical evidence demonstrating usefulness addressing recruitment process limited. Moreover, we know little about relative importance for employers' attractiveness. We address this gap using an experimental design investigate whether motivated individuals differ from extrinsically terms their attraction organizations that emphasize either "traditional" or private...

Implementing an accredited quality and patient safety management system is inevitable for hospitals. Even in the case of obligatory rule system, different approaches to implement such a can be used: coercive (based on monitoring threats punishment) catalytic dialogue suggestion). This study takes these as starting point explore whether how implementation actions are linked compliance. By doing so, this aims contribute knowledge increase compliance with rules regulations.The internal audit...

To this day, the question what motivates public sector employees is central in administration research. This exploratory study aims to delve into question, arguing that different types of motives coexist and groups individuals might be motivated by motivational profiles. We use cluster analysis among servants ( N = 475) working at two municipalities Netherlands explore these notions. Our findings show clusters with motivation profiles are indeed present data. In addition, they provide some...

The implementation of a quality and patient safety accreditation system is crucial for hospitals. Although control systems—such as accreditation—can contribute to improvements, they also run the risk unintended consequences. As result, ways should be found avoid or reduce these undesirable This study aims answer this call by exploring association different approaches enforcement rules (punishment, based on monitoring threats sanctions; persuasion, dialog suggestion) with compliance. To test...

The financial and economic crisis has led to fiscal austerity measures reform policies in the Netherlands that have had a direct impact on municipalities. Decreased municipal budgets forced municipalities cut public services lower employment conditions of employees. It may be expected countries like Netherlands, with stronger social dialogue institutions, decision-making will provide more room for effective employee participation. This study investigates whether how influenced Dutch results...