This viewpoint article argues that the impacts of novel coronavirus COVID-19 call for transformative e-Tourism research. We are at a crossroads where one road takes us to as it was before crisis, whereas other holds potential transform e-Tourism. To realize this potential, research needs challenge existing paradigms and critically evaluate its ontological epistemological foundations. In light paramount importance rethink contemporary science, growth, technology paradigms, we present six...

Purpose This paper aims to examine the extent which Business Intelligence and Big Data feature within academic research in hospitality tourism published until 2016, by identifying gaps future developments designing an agenda for research. Design/methodology/approach The study consists of a systematic quantitative literature review articles indexed on Scopus Web Science databases. were reviewed based following features: topic; conceptual theoretical characterization; sources data; type data...

Employee satisfaction has become one of the critical issues in total quality management. Numerous studies investigate antecedences and consequences construct. It been found that employee drives productivity customer satisfaction. In order to better understand drivers satisfaction, authors whether Kano's model also applies distinguishes three categories factors have a different impact on formation satisfaction: basic (dissatisfiers), excitement (satisfiers) performance (hybrid factors). first...

After giving an overview of latest benchmark approaches in tourism, already existing Benchmarking Indicator System implemented by the Austrian Government 1987 is discussed. This article first critically assesses neglect relevant elements covering production and delivery process tourism services this approach. Hence, benchmarking approach extended conceptually linking it to tourists’ satisfaction measures. There growing evidence that service quality attributes can fall into three different...

Because of high fluctuations tourism demand, accurate predictions tourist arrivals are importance for organizations. The study at hand presents an approach to enhance autoregressive prediction models by including travelers’ web search traffic as external input attribute arrival prediction. proposes a novel method identify relevant terms and aggregate them into compound web-search index, used additional approach. As methods predict arrivals, the compares integrated moving average (ARIMA) with...

This study contributes to the development of knowledge on transferring concept customer-based brand equity a tourism destination context. Keller’s pyramid is utilized as comparison framework reveal similarities, but also overlaps, differences and gaps both conceptual measurement level existing models for destinations. Particularly, inner core model depicts complex mechanisms how resources transform into benefits tourists overlooked by prior research. proposes destinations, which consists...

Socio-economic sustainability for tourism workers does not play a prominent role in contemporary economic impact studies. Rather, to promote growth paradigms, the focus lies on aggregated employment and income effects. To better understand tourism's contribution decent work reduced inequalities (Sustainable Development Goals 8 10, respectively), our study assesses socio-economic by focussing meso-level perspectives from major institutions that are complemented with macro-level results gained...

The paper presents important measurement approaches in the field of costumer satisfaction with services and applies those empirically for service bundles at level tourism destination. After working out most prominent characteristics existing concepts according to American Scandinavian school thought, latter will be critically evaluated its potential practical use measuring guest satisfaction. Based on this preparatory work, Importance‐Performance Analysis, Implicit Importance Analysis...

The majority of today’s information and communication technology (ICT) impact studies disregard infrastructural, organizational, environmental factors typically responsible for successful e-business adoption use. This article proposes an empirical approach that shows how the mentioned determine both technologies. research framework is based on E. Rogers’ Innovation Diffusion Theory tested with survey data gathered in Austrian destination management organization sector. By referring to K. Zhu...

The concept of smart tourism destinations has gained increased interest in research. In this study, we show how previous research shaped the current discourse on destinations. By analysing meta-narratives, outline use language influenced domain When scope a field is broad and still unclear, systematic meta-narrative analysis literature recommended, to provide holistic view an understanding narratives unfold over time. Our findings highlight that there are certain words dominate contemporary...

The concept of smart tourism destinations has gained increased attention in research literature and among stakeholders. However, the is still considered need more in-depth explanations for understanding making sense notion. contribution to managerially relevant knowledge particularly difficult assess due its complexity. Therefore, a qualitative text analysis stakeholder interviews proposed conducted using GABEK® methodology identify recurring themes stakeholders' destinations. aims represent...

This paper examines gender differences in participation various outdoor recreation and tourism activities the Swedish mountain region, how these are portrayed from a perspective on websites of five major tourist destinations. Spending time nature has been linked to better health well-being, this article contributes research unequal opportunities women men have taking part such advantages. Results show that there is difference both representation recreation. The observed not only line with...

Traditional measurements of tourism's economic impact refer to primary and secondary effects that are typically quantified through input–output (IO) methodology. From a sustainable regional development perspective, however, analyses criticised for their one-dimensional analysis focussing mainly on growth-oriented represented by aggregates output, employment, income or tax. Although existing literature comprises various extensions IO models, the focus these models is restricted indicators at...