Much of the knowledge management (KM) literature focuses on ways to increase volume available employees, ensure its quality, and improve accessibility. Such supply-side arguments are limited extent that they do not address demand for within organizations. This paper takes a novel approach understanding how access others' produces benefits by studying which individuals intentionally each other's expertise, experience, insights, opinions, we term sourcing. A general model sourcing, including...

Online discussion communities have become a widely used medium for interaction, enabling conversations across broad range of topics and contexts. Their success, however, depends on participants' willingness to invest their time attention in the absence formal role control structures. Why, then, would individuals choose return repeatedly particular community engage various behaviors that are necessary keep conversation within going? Some studies online argue driven by self-interest, while...

Echo chambers and filter bubbles are potent metaphors that encapsulate widespread public fear the use of social media may limit information users encounter or consume online. Specifically, concern is algorithms combine

In a world where information technology is both important and imperfect, organizations individuals are faced with the ongoing challenge of determining how to use complex, fragile systems in dynamic contexts achieve reliable outcomes. While reliability central concern practitioners at many levels, there has been limited consideration scholarship firms create, manage, attain reliability. We propose that examining reliably perform work will increase richness relevance IS research. Drawing from...

Knowledge repositories are commonly used by technical support analysts in call center environments as a way of capturing and reusing solutions to common problems, generally expected improve service quality, reduce costs, enhance analyst learning. This study investigates why seek out access knowledge from these repositories, opposed more traditional sources such knowledge--colleagues manuals. Focusing on the demand for--rather than supply of--knowledge organizations, our research elaborates...

To ensure that knowledge repositories contain high-quality knowledge, management research recommends contributions to a repository undergo stringent validation processes. date, however, no has studied the impact of such processes on contributors' repository-related perceptions or behaviors. address this gap, we develop model based signaling theory and reinforcement explain how individuals' three primary process characteristics (duration, transparency, restrictiveness) their quality...

Theory suggests that coworkers may influence individuals’ technology use behaviors, but there is limited research in the diffusion literature explicates how such social processes operate after initial adoption. We investigate ho

Online discussion communities play an important role in the development of relationships and transfer knowledge within across organizations. Their underlying technologies enhance these processes by providing infrastructures through which group

Knowledge management systems designed to facilitate the storage and distribution of codified knowledge affect power within organizations. Drawing on literature that describes impact information technology control, this article proposes two principal outcomes implementation use such repositories. The repositories by employees who are net re‐users knowledge‐based work products is expected increase extent which these interchangeable while reducing level skill they need carry out their work. For...

Many organizational innovations can be explained by the movement of ideas and information from one social context to another, where they are known not (Hargadon 2002, p. 41). A relatively new technology, bookmarking, is increasingly being used in many organizations (McAfee 2006), may enhance employee innovativeness providing a new, socially mediated channel for discovering information. Users such systems create publicly viewable lists bookmarks (each hyperlink an resource) often assign...

This article aims to increase understanding and knowledge concerning teachers' competence enhancement. Models used in industrial contexts are analysed order elaborate a framework relevant understand learning. specifies components of the work environment that mobilised by teachers achieve their goals. It is identify ways which France manage improve practice despite being involved complex difficult situations. The data come from 60 interviews. results highlight effects organisation collective...

Increased workforce mobility imposes a significant cost on many organizations because of the negative impact departing employees have informal networks. The turnover well-connected disrupts networks important to innovation, best practice transfer, and project execution. Yet while network losses can be quite costly, they are typically invisible most organizations' financial performance management systems. Using data, this article shows how managers formulate three different kinds strategies,...

The field of organizational studies contains an eclectic collection theories with underspecified ranges. Although the assortment enriches field, it also renders less coherent. We argue that could increase its coherence if more us followed a strategy pursuing failure by (a) identifying tacit assumptions embedded in theories, (b) discovering boundaries beyond which do not hold, (c) conducting competitive tests between and (d) adopting research methods seek to explain counterexamples. present...

Through building and testing theory, the practice of research animates data for human sense-making about world. The IS field began in an era when was scarce; today's age big data, it is now abundant. Yet, researchers often enact methodological assumptions developed a time scarcity, many remain uncertain how to systematically take advantage new opportunities afforded by data. How should we adapt our norms, traditions, practices reflect newfound abundance? can leverage availability generate...

As a result of the spread social media and collaboration technologies in workplace, adoption matrix-based structures, proliferation initiatives to create “one firm” culture, many organizations are experiencing overload. Too often, excessive harms organizational performance, overworking employees for only marginal gains. High-performing especially vulnerable because they already shoulder disproportionate burden. This article shows how traditional approaches improving often invisibly slow...

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