This empirical study examines the relationship between total quality management (TQM) and innovation performance compares nature of this against performance. The data were obtained from a survey 194 managers in Australian industry encompassing both manufacturing non‐manufacturing sectors. structural equation modeling technique was used to examine relationships TQM as well performance, simultaneously. findings suggest that significantly positively relates product although it appears magnitude...

Attempts to examine the concepts of trust and commitment, on two levels retail relationships: salesperson level as well store level, test their impact relationship quality. Based a review literature, conceptual model has been developed that links commitment A number research hypotheses have formulated relationships proposed. The paper presents discusses some empirical findings from survey 1,261 shoppers in departmental setting Victoria, Australia. In particular, (salesperson level) are...

Traditionally, resistance has been cast as adversarial ‐ the enemy of change that must be defeated if is to successful. While it apparent classical management theory viewed in such a manner, recent literature contains much evidence suggests may indeed useful and not simply discounted. Present day suggestions prescriptions for managing have evidently disregarded this research left little room utility resistance. This paper argues difficulty organisational often exacerbated by mismanagement...

This paper analyses results from a survey of 962 Australian manufacturing companies in order to identify some the factors critical for successful agile organizations managing their supply chains. Analysis provided interesting insights into differentiating “more agile” “less organizations. “More this study can be characterized as more customer focused, and applying combination “soft” “hard” methodologies meet changing requirements. They also see involvement suppliers process being crucial...

This study attempts to examine the impact of service quality dimensions on customer loyalty, two levels retail relationships: person‐to‐person (salesperson level) and person‐to‐firm (store level). A total 1,261 surveys were administered shoppers who leaving a large chain departmental store in Victoria, Australia. The results showed that is positively associated with relationship between stronger at company level, rather than interpersonal level. Specifically, among quality, most significant...

Abstract This study examines direct and indirect effects among stakeholder pressure, green dynamic capabilities, innovation, performance of emerging market small medium‐sized enterprises (SMEs). Using survey questionnaires, we collected multisource data from 248 SMEs in the manufacturing sector. We used partial least squares (PLS) path modeling approach (PLS‐PM) to examine hypotheses study. The results indicate that pressure influences capability, capability innovation firm performance....

Abstract Along with increasing supply chain risks due to economic and environmental changes, it is imperative answer the question of how reduce risks. This study examines collaboration as a risk mitigation strategy. The three types risks, namely risk, demand process in relation collaboration, supplier customer internal mechanism mitigate those proposed relationship model tested data collected from 203 manufacturing companies Australia. results show that each area effectively reduces its...

The behavioural intention to adopt Blockchain for supply chain management (BCSCM) is studied in this paper. research framework adopted considers how Performance Expectancy (PE), Effort (EE), Facilitating Condition (FC), Technology Readiness (TR), Affinity (TA) and Trust (TT) can lead the adoption of technology. Data gathered from 157 firms analysed using SPSS version 2 while quality measurement tested WarpPLS. Findings revealed that FC, TR TA have a positive influence on use BCSCM regulatory...

Purpose The purpose of this paper is to examine the relationship between successful deployment Lean Six Sigma and a number key explanatory variables that essentially comprise competence organization, facilitator project leaders. Design/methodology/approach preliminary fieldwork involved interviews with two senior Master Black Belts; then, combined results literature review, authors develop conceptual model. A hypotheses are developed procedures in empirically testing these briefly explained....

Purpose Management systems and standards have become a key part of the organisation's lifeline prerequisite for survival in twenty‐first century. Systems quality environmental occupational health safety (OHS) now form three main pillars organisation, fourth one being financial accounting. In light increasing pressure demands from different stakeholders, it is becoming necessary organisations to adopt systems/standards. However, achieve benefits implementation subsequently maintenance these...

A considerable amount of resources are being deployed by organisations all sizes and types towards implementing Total Quality Management other improvement strategies. However, little is known about the impact these practices having on organisational performance, particularly for small‐ medium‐sized businesses. This paper examines relationship between quality management performance in small Over past decade a number empirical studies has been conducted that examine link performance; however,...

Purpose The purpose of this paper is to examine the extent which lean management practices are adopted by manufacturing organizations in Thailand and their impact on firms' operational performance. Design/methodology/approach Using a survey questionnaire, data were collected against 13 from 187 middle senior managers belonging Thai firms. factor analysis these then clustered into three higher level constructs namely just time (JIT), waste minimization flow management. responding firms...

Focusses on three constructs that we believe are the primary determinants of future usage third party logistics services. These are: extent use services; decision making process for choosing contract services provider; and impact organisation. An empirical research was carried out in Singapore to study these factors Singapore. Results based an analysis data relating 126 Singapore‐based firms indicate most users satisfied with their providers this has led positive developments within With a...

The implementation of various management systems and standards has become an important activity for organisations irrespective their size, sector or nature the business. Even with a history implementing change across organisation, managers continue to experience resistance challenges when maintaining systems/standards, whether they be in quality, occupational health safety, environmental any other area. Based on major research project recently completed, this paper presents critical success...