Purpose The purpose of this paper is to investigate the innovative characteristics, benefits, and barriers influencing internet‐based information communications technology (ICT) adoption among small medium enterprises (SMEs). Design/methodology/approach A questionnaire‐based survey was used collect data from 406 managers or owners SMEs in southern region Malaysia. Findings results suggest that ICT provides a low cost yet effective communication tool for customers. However, security continues...

Purpose In view of the promising growth e‐payment in Malaysia, this study aims to discover factors influencing perception towards electronic payment (e‐payment) from Malaysian consumers’ perspective. Design/methodology/approach Literature indicates that such as benefits, trust, self‐efficacy, ease use, and security influence e‐payment. A self‐reporting questionnaire was developed disseminated 200 respondents, out which 183 valid responses were considered for further statistical analysis....

Purpose Based upon the E‐VALUE model developed, this paper aims to investigate impact of e‐commerce usage on business performance in tourism sector. Design/methodology/approach A cross‐sectional survey is carried out 165 Malaysian firms involved sector (hotels, resorts, and hospitals engaged health tourism) through use a structured questionnaire. Findings The structural equation modeling results indicate that technology competency, firm size, scope, web‐technology investment, pressure...

Purpose The purpose of this paper is to investigate the demographic characteristics small and medium enterprises (SMEs) with regards their patterns internet‐based information communications technology (ICT) adoption, taking into account dimensions ICT benefits, barriers, subsequently adoption intention. Design/methodology/approach A questionnaire‐based survey used collect data from 406 managers or owners SMEs in Malaysia. Findings results reveal that would adopt regardless years business...

Purpose This research examines the level of perception and implementation 11 identified knowledge management (KM) success factors their differences among information communication technology (ICT) companies operating in Malaysia. Design/methodology/approach The survey data was obtained from a study 427 middle managers 194 ICT using set structured questionnaire. Factor analysis used to confirm that KM variables are valid conformity literature review. Paired t ‐test then identify between...

Purpose This study aims to investigate how accountants working in a large public sector accounting organization perceive KM implementation issues their organization. An integrated framework that interconnects enablers, knowledge sharing process, and organizational performance derived from the literature is proposed adopted this study. Design/methodology/approach The at Accountant‐General's Department (AGD) under Ministry of Finance, Malaysia are selected for an in‐depth through use...

Purpose The purpose of this paper is to examine the gap between knowledge management (KM) practices and key strategic enablers in public universities. For purpose, a 57‐item survey on two dimensions – “use” “importance” was used as instrument for study. Design/methodology/approach questionnaire administered academics four universities which fall under Malaysian Technical University Network. Findings results from 191 responses show that find KM be important but are not much. Research...

Purpose The objective of this paper is to investigate and compare the practices knowledge management (KM) processes, which have been grounded in KM literature, between public private higher education institutions (HEIs). Design/methodology/approach Data were collected from 594 academics three HEIs Malaysia. Findings analyses suggest that all six processes (knowledge creation, capture, organisation, storage, dissemination, application) are moderately practiced by surveyed there significant...

Purpose Based upon an extended SERVQUAL model, this paper attempts to measure and compare the service quality between conventional Islamic banks in Malaysia. Design/methodology/approach A new dimension, i.e. convenience was added existing model of five dimensions. Data were collected from 287 bank customers residing two major cities Malaysia using self‐reporting questionnaires. Factor analysis is used validate instrument, after which gap dominance analyses techniques are employed. Findings...

Purpose Using the extended task‐technology fit (TTF) model, purpose of this paper is to examine impact intranet usage on middle managers' performance in port industry. Design/methodology/approach The study was conducted 357 managers from various organisations Malaysian Findings structural equation modelling results indicate that TTF and significantly explains variance performance. a predictor perceived usefulness but it does not predict user resistance. Perceived User resistance Research...

Purpose The aim of this research is to attempt reveal the difference between what fresh graduates expect and their actual experiences pertaining working environment. Design/methodology/approach Using a set self‐administered questionnaires, data were collected from 128 graduates. They asked indicate preferences on organizational culture, leadership, communication, decision making, team working, motivation, development. same dimensions, respondents then reported experiences, thus enabling gaps...

Purpose The purpose of this paper is to build upon Chen et al. 's work by investigating inter‐organizational knowledge transfer needs and practices among small medium enterprises (SMEs) which have received relatively little research attention date. Design/methodology/approach A questionnaire survey was conducted on SMEs been accorded the Multimedia Super Corridor Malaysia status. Data were analyzed using Statistical Package for Social Sciences. Findings In total, nine important areas focus...

Purpose The main objective of this paper to study the organisational culture (OC) in private and public higher education institutions (HEIs) from perspective faculty members order provide empirical insights on differences consequently pave an avenue for cross‐learning. Design/methodology/approach Data were collected 594 (33.9 per cent HEIs 52.8 HEIs) using competing values framework (CVF). Findings factor analysis results reveal important confirmation theoretical findings literature with...

Purpose – This paper aims to identify developmental issues associated with women entrepreneurship, the Malaysian small and medium enterprises (SMEs) as a base. Subsequently, also devise certain stratagems new policies for ensuring entrepreneurial growth. Design/methodology/approach An overview of surrounding entrepreneurship development in Malaysia is provided, drawing on extant literature. The comprise cultural barriers, lack spousal support, gender inequality, confidence, weak social...

This study aims to investigate the factors influencing adoption of electronic banking (e banking) and mobile (m-banking) identify customer preferences in choosing either e-banking or m-banking when conducting transactions. The findings from 184 customers indicate that perceived usefulness, ease use, convenience, computer efficacy, device features security influence e-banking. Similar are obtained for adoption, except phone efficacy features. majority respondents prefer m-banking. results...

Purpose The purpose of this paper is to investigate the efficiency levels decision‐making units within public hospital laboratories in using their supply chain towards meeting satisfaction doctors. Design/methodology/approach Data were collected from two senior laboratory administrators and 30 doctors Malaysia sets structured questionnaires, which comprised dimensions, i.e. doctor dimension (DSD) inputs (SCI). dimensions DSD SCI developed that has been relabeled as (HLI) suit nature current...

Purpose This paper explores factors affecting spending behavior of credit card holders in Malaysia. Specifically, variables such as demographic factors, banks’ policies, and holders’ attitudes toward money are examined. Design/methodology/approach A cross‐sectional survey through the use a structured questionnaire was administered on 150 based area sampling convenience snowball techniques. Findings The results indicate that age, income, marital status have significant correlation with...

Purpose – This is a pilot study that aims to investigate the factors influencing intention use internet marketing among Malaysians and South Koreans, two fast developing Asian countries with good infrastructure. Many businesses in these have leveraged on rapid growth of World Wide Web by investing due anticipation its acceptance usage rates are increasing trend. However, extent intent remains question interest. Design/methodology/approach research adopts unified theory technology as...

While knowledge management (KM) has been widely discussed by many academics and practitioners, measurement is undoubtedly the least developed aspect of KM due to intangibility assets. It paramount importance establish performance measures at different stages implementation even from beginning so that its effectiveness can be identified. This paper thus serves explore angle process effectiveness. Through data collected 289 managers in Malaysian telecommunication industry, where just take...

Purpose The purpose of this paper is to propose a conceptual model which aimed at assisting end‐users, i.e. construction practitioners who are without proper legal background for effective administration contracts, enable them make correct interpretations and decisions in dealing with vast amount information. Design/methodology/approach This study proposes the application data warehouse technology contract process industry. Upon identification comprehensive list problems associated contracts...