The objective of this study was to analyze how small and medium enterprises (SMEs) cope with environmental changes due the COVID-19 pandemic by pursuing business model transformation support digital technologies. To achieve objective, used a multiple case design qualitative analysis examine data obtained from interviews, observation, field visits. Seven manufacturing SMEs Indonesia were selected using theoretical sampling technique, purpose achieving some degree variation allow us undertake...

Most research that utilizes ecosystems as subjects adopts an orchestrator perspective and focuses on large corporations. Meanwhile, studies analyze the role of Small Medium-sized Enterprises (SMEs) have been relatively scarce. This study aims to how SMEs, participants in ecosystem, engage learning develop capabilities for fostering innovation. We conducted in-depth case using two SMEs participating digital business ecosystem. Employing a dynamic perspective, we build framework explaining...

Penelitian ini bertujuan mengamati penggunakan pembayaran elektronik dengan menggunakan dompet (dompet elektronik) yang ditawarkan oleh Go-Jek. Dompet telah dipandang sebagai sebuah fasilitas memberikan kenyamanan dan kemudahan dalam bertransaksi. Namun demikian, banyak orang memandang bahwa teknologi juga memiliki risiko, terutama karena disebabkan terkait pembayaran. Meskipun mengandung risiko menurut sebagaian orang, pula pelanggan masih mempercainya tetap menggunakannya. Oleh itu,...

Purpose: Disassembly is an important process that distinguishes remanufacturing from conventional manufacturing. It a unique becomes focus of investigation many scholars. Yet, most scholars investigate disassembly technical and operational standpoint lack strategic perspective. This paper attempts to fill this gap by looking at perspective considering organisational characteristics, choices product attributes. To be more specific, has three objectives. First, gain understanding what been...

The purpose of this study is to analyze how dynamic capabilities are integrated into open innovation support firms pursuing innovation. Dynamic enable adjust emerging changes through redesigning resource configuration. Nevertheless, for obtaining external knowledge and resources has not been observed in previous studies. Utilizing seven small medium enterprises (SMEs) with various degrees technology intensity as subjects, qualitative identified a typology pathways integrating This found that...

This research aims to identify the elements of dynamic innovation capabilities for glamping, with goal overcoming challenges in producing service designs aligned customer preferences. The parties involved glamping design are also difficult identify, hindering optimal product development process. study employs a qualitative case approach explore how operators respond changes consumer Data collection was conducted using various techniques – i.e., interviews, observations, and focus group...

This research analyses how a service firm develops an ecosystem and serves as the orchestrator. A unique coffee shop in mountainous area was used subject because it has abundant resources to become orchestrator various distinctive traits. single case study design selected enable researchers analyse depth rich data, covering all participants within ecosystem. Using holistic enables investigators explore complex interplays of participants. demonstrates that uses elements dynamic capabilities...

Purpose This study aims to investigate how manufacturing firms in the creative industries harness digital technologies undertake business model innovation. Design/methodology/approach used in-depth case studies examine complex interplay between and A longitudinal approach was selected capture major events both within firm environment. Building on firm’s archival data, interviews secondary data that available public, authors carefully analyzed impactful technology responses technological...

Purpose The purpose of this study is to explore and decompose a satisfaction model using alumni’s perspective for Islamic-based higher education institutions (IHEI) with the antecedent perceived quality value consequence loyalty. Design/methodology/approach A was used, 44-item, ten-point Likert-scale questionnaire administered 360 alumni from various classes started 1970s till 2000s. Theoretical-based, national qualification framework Indonesian management-based considerations were involved...

The global interest in the digital supply chain (DSC) has progressively increased due to recent industrial revolution and pandemic demand for technologies. As a result, implementation of DSC is highly critical; however, guidelines are still scarce vague, especially on standard components such as critical success factors (CSFs) barriers implementation. current study shows systematic literature review 72 articles food (FSC) through technology, operation, managerial dimension. result top three...

Purpose: The aims of this study are twofold: first, it attempts to investigate service attributes in a hospital front office; and second, identify strategies improve those attributes.Design/methodology/approach: This used integration Quality Function Deployment Kano Model. research instrument, which takes the SERVQUAL model as its starting point, was developed using comprehensive set techniques, including literature review relevant topics, interviews focus group discussions. Using sample 140...

This study aims to identify how networks support firms penetrate foreign markets, and improve their capability better fulfil the needs of markets abroad. A multiple case research design was used explore use dynamic capabilities small medium enterprises (SMEs). The various sources data collection methods enable researchers undertake triangulation. Data analysis demonstrated that with networks, SMEs gain a number benefits, including obtaining scarce resources, knowledge acquisition overcoming...

Purpose Small and medium-sized enterprises (SMEs), typically with limited resources, strive hard to obtain the trust of ecosystem participants as an orchestrator. Accordingly, firms do not have sufficient legitimacy persuade other parties join their networks. This study aims investigate how SME operating in publishing industry orchestrates participants. In particular, analyzes orchestrating firm stimulates interactions among Design/methodology/approach Case research a qualitative approach...

Purpose: This study aims to analyse the benefit provided by interested parties in remanufacturing including manufacturing companies, original equipment manufacturers and customers. Existing studies examining Produc-Service System (PSS) focus on relationship between two parties, either OEMs customers or remanufacturers with attempts fill gap investigating how PSS offers OEMs, customers.Methodology: research used case method examine practice of companies. Qualitative approach was employed...

This study aims to examine how small and medium enterprises manage the tensions between organizational agility efficiency. Organizational is a multidimensional concept where each of its components can interact differently with The other capabilities have been explored in many previous studies, yet there lack research exploring roots efficiency, actors interpret these what dimensions are causing tensions. A multiple case design an inductive approach was used explore two SMEs efficiency serve...

Purpose: This paper aims to analyse the challenges of lean manufacturing implementation in remanufacturing industry. The research was undertaken three types company, torque converter, gearbox, and jet engine remanufacturers. describes characteristics companies compares them with best practice company adopting practice: Toyota Motor Company. Through a comparison environment, macro, external condition, are identified.Design/methodology/approach: study utilised case method qualitative data...

Lean Six Sigma (LSS) is a technique for business improvement that has flourished over the past decade due to its ability minimise variations and increase efficiency, which enhanced performance market credibility. However, LSS in food industry was far away behind compared with other manufacturing settings. This paper focuses on stage of preimplementation, an intent fill gap literature as what type competency necessary implement The objective this study identify factors influencing readiness...

A plethora of remanufacturing research investigates production planning and control; however, there remains a lack understanding regarding managerial organisational issues in remanufacturing, particular how the different functions companies collaborate. In conventional manufacturing context, cross-functional collaborations have not been much investigated, while context this topic is even worse. Motivated by gap, study attempts to investigate companies. To do this, author presents review...

Abstract: This research aims to analyse the acceptance of Go-Ride, motorbike taxibooking application, using Unified Theory Acceptance and Usage Technology(UTAUT) model. The uniqueness this study is that it integrates risk into UTAUTmodel. Four variables were used as independent including peformanceexpectancy, effort expectancy, social influence facilitating condition. Meanwhile,three are moderating variables: gender, age experience.University students selected respondent because young people...

In the era of digitalisation, measurement, monitoring and controlling quality processes is vital considered critical dimension in Six Sigma application toward process excellence. Despite importance food processing, there a dearth systematic procedure control practices this industry due to lack awareness guidelines available. Therefore, purpose study are develop step-by-step implement Statistical Process Control as one approaches for control, determine tools appropriate at each step...