Ideas competitions appear to be a promising tool for crowdsourcing and open innovation processes, especially business-to-business software companies. Active participation of potential lead users is the key success. Yet look at existing ideas in field leads conclusion that many information technology (IT)-based fail meet requirements upon which active established. The paper describes how activation-enabling functionalities can systematically designed implemented an IT-based competition...

‘Crowdsourcing’ is currently one of the most discussed key words within open innovation community. The major question for both research and business how to find lever enormous potential ‘collective brain’ broaden scope ‘open R&D’. Based on a literature review in fields Community Building Innovation Management, this work develops an integrated framework called ‘Community Engineering Innovations’. This evaluated Action Research project – case ideas competition ERP Software company....

Service systems engineering (SSE) focuses on the systematic design and development of service systems. Guided by a value proposition, enable co-creation through configuration actors resources (often including architecture, technology, information, physical artifacts), therefore constituting complex socio-technical IS research can play leading role in understanding developing SSE calls for to actionable theories, methods approaches systematically designing, piloting systems, based upon...

Artificial intelligence technologies are rapidly advancing. As part of this development, large language models (LLMs) increasingly being used when humans interact with systems based on artificial (AI), posing both new opportunities and challenges. When interacting LLM-based AI system in a goal-directed manner, prompt engineering has evolved as skill formulating precise well-structured instructions to elicit desired responses or information from the LLM, optimizing effectiveness interaction....

Abstract Traditionally, the metaverse has been defined as a virtual reality space in which users can interact with computer-generated environment and other users. Nowadays, it is much more than that—the be described variety of digital platforms ecosystems, each ecosystem an independent universe its own material, complementors, functionalities. Creating ecosystems integrated results different roles responsibilities for consumers, platform owners, orchestrators. The term further structured...

Abstract Conversational agents (CAs) have come a long way from their first appearance in the 1960s to today’s generative models. Continuous technological advancements such as statistical computing and large language models allow for an increasingly natural effortless interaction, well domain-agnostic deployment opportunities. Ultimately, this evolution begs multiple questions: How technical capabilities developed? is nature of work changed through humans’ interaction with conversational...

Trust provides the foundation for successful implementation and operation of a virtual community (VC). is an especially relevant success factor in online health-care communities. A look at existing communities leads to conclusion that many VCs fail meet requirements upon which trust established. Based on findings literature researchers' experience, this paper describes how trust-enabling functionalities can be systematically designed implemented VC cancer patients. Consequently, outcomes...

Abstract Shared understanding has been claimed to be crucial for effective collaboration of researchers and practitioners. Heterogeneity in work groups further strengthens the challenge integrating among diverse group members. Nevertheless, shared especially its formation are largely unexplored. After conceptualizing understanding, we apply engineering derive a validated process module (compound thinkLet "MindMerger") systematically support heterogeneous building understanding. We conduct...

Enrollment in online courses has sharply increased higher education. Although education can be scaled to large audiences, the lack of interaction between educators and learners is difficult replace remains a primary challenge field. Conversational agents may alleviate this problem by engaging natural scaffolding learners' understanding similarly educators. However, whether approach also used enrich video lectures largely remained unknown. We developed Sara, conversational agent that appears...

Telemedicine services may improve the quality of life individuals while also reducing costs service provisioning. They represent an important but as yet understudied type complex that integrates many stakeholders acting in value networks. These typically comprise a combination information technology (IT) and highly person-oriented, non-IT services, are characterized by long delivery periods. In such environment, it is particularly difficult to generate successful sustainable business models,...

To profit from crowdsourcing, organizations can engage in four different approaches: microtasking, information pooling, broadcast search, and open collaboration. This article presents 21 governance mechanisms that help manage their crowdsourcing platforms. It investigates the effectiveness of these 19 case studies recommends specific configurations for each approaches. Also, it offers guidance to host a platform by providing recommendations implementing into platforms building up...

Abstract This paper presents a framework for developing tool support the design and management of new business models. Existing IT tools supporting process designing, innovating, evaluating company's model are currently not leveraging full potential support, because they do make use theoretical empirical knowledge around development. Against this backdrop, we analyze existing on management, resulting in first systematization activities that necessary managing In order to complement identify...