A5009495706- Patient Satisfaction in Healthcare
- Healthcare Policy and Management
- Health Systems, Economic Evaluations, Quality of Life
- Global Health Care Issues
- Salivary Gland Disorders and Functions
- Primary Care and Health Outcomes
- Healthcare Quality and Management
- Economic and Environmental Valuation
- Wine Industry and Tourism
- Chronic Disease Management Strategies
- Management, Economics, and Public Policy
- Job Satisfaction and Organizational Behavior
- Patient-Provider Communication in Healthcare
- Salivary Gland Tumors Diagnosis and Treatment
- Healthcare Systems and Technology
- Nutritional Studies and Diet
- Healthcare professionals’ stress and burnout
- Global Maternal and Child Health
- COVID-19 and healthcare impacts
- Customer Service Quality and Loyalty
- Child Nutrition and Water Access
- Geriatric Care and Nursing Homes
- Obesity, Physical Activity, Diet
- Health disparities and outcomes
- Hepatitis C virus research
Scuola Superiore Sant'Anna
2015-2025
University of Perugia
2017
University of Pisa
2011
Ministry of Health and Long Term Care
2008
Government of Ontario
2008
University of Toronto
2008
University of Florence
2004-2007
Agricultural & Applied Economics Association
2006
Florence (Netherlands)
2002-2003
Abstract Background Patient satisfaction and experience are key outcomes of healthcare can be computed as powerful measures service quality. Understand what affects them is essential for quality improvement. Investigating whether the care setting (i.e., medical or surgical) impact patients’ perception also important actionability this data. The aim to explore which experiential factors should prioritized improve patient with hospitalization service, using items intermediate results...
The QUALICOPC (Quality and Costs of Primary Care in Europe) study aims to evaluate the performance primary care systems Europe terms quality, equity costs. will provide an answer question what strong entail which effects have on health systems. is funded by European Commission under "Seventh Framework Programme". In this article background design described. started 2010 run until 2013. Data be collected 31 countries (27 EU countries, Iceland, Norway, Switzerland Turkey) Australia, Israel New...
Since 80's the introduction of New Public Management principles has promoted use performance measurement to drive a more efficient, effective and accountable public sector. The adoption sophisticated comprehensive multidimensional system, which looks beyond traditional financial measures, based on organization strategies, such as balanced scorecard, thus been suggested. This revolution in management came together with devolution processes that involved most European health systems. Set...
Abstract The prevalence of longstanding chronic diseases has increased worldwide, along with the average age population. As a result, an increasing number people is affected by two or more conditions simultaneously, and healthcare systems are facing challenge treating multimorbid patients effectively. Current therapeutic strategies suited to manage each condition separately, without considering whole clinical patient. This approach may lead suboptimal outcomes system inefficiencies (e.g....
EXECUTIVE SUMMARY The Italian National Health System (NHS), established in 1978, follows a model similar to the Beveridge developed by British NHS (Beveridge 1942; Musgrove 2000). Like NHS, healthcare coverage for population is provided and financed government through taxes. Universal provides uniform access citizens characteristic usually considered added value of welfare system tax revenues. Nonetheless, Italy strong policy decentralization, which has been taking place since early 1990s,...
The Italian National Health System, which follows a Beveridge model, provides universal healthcare coverage through general taxation. Universal uniform access to citizens and is the characteristic usually considered added value of welfare system financed by tax revenues. Nonetheless, wide differences in practice patterns, health outcomes regional usages resources that cannot be justified patient needs have been demonstrated exist. Beginning with experience care Tuscany region (Italy), this...
<sec> <title>BACKGROUND</title> The integration of mobile health (mHealth) tools—technological devices that support healthcare services—into the routines workers (HWs) holds potential to enhance delivery. In particular, mHealth tools for patient data monitoring allow HWs quickly access information and detect early warning signs issues. However, while interest in telemedicine has rapidly grown recent years, limited research explored HWs' attitudes toward these or their feature preferences....
The aim of this study was to examine the extent which socio-demographic variables affect women's satisfaction regarding antenatal and perinatal care. To take into account role context in shaping satisfaction, we used multilevel models, with women at lower level, health districts residence, or hospitals delivery took place, higher level. Tuscany (Italy) is based on a representative survey focused experience 4598 new mothers who gave birth one 25 2012. Women's overall prenatal period their...
Health systems are expected to be responsive, that is provide services user-oriented and respectful of people. Several surveys have tried measure all or some the dimensions responsiveness (e.g. autonomy, choice, clarity communication, confidentiality, dignity, prompt attention, quality basic amenities, access family community support), however there little evidence regarding level primary care (PC) systems.This work analyses capacity responsive. Data collected from 32 PC were used...
Coronary heart disease is the leading cause of mortality in world. One outcome indicators recently used to measure hospital performance 30-day after acute myocardial infarction (AMI). This indicator has proven be a valid and reproducible appropriateness effectiveness diagnostic therapeutic process for AMI patients admission. The aim this study was examine determinants inter-hospital variability on in-hospital Tuscany. proxy that includes only deaths occurred during index or subsequent...
There is general consensus that appropriate development and use of information communication technologies (ICT) are crucial in the delivery effective primary care (PC). Several countries defining policies to support promote a structural change health system through introduction ICT. This study analyses state basic ICT PC systems 31 European with aim describe extent of, main purposes for, computer by General Practitioners (GPs) across Europe. Additionally, trends over time have been...
This article synthesises the results of a large international study on primary care (PC), QUALICOPC study.Since Alma Ata Declaration, strengthening PC has been high policy agenda. is associated with positive health outcomes, but it unclear how processes and structures relate to patient experiences.Survey data were collected during 2011-2013 from approximately 7000 physicians 70 000 patients in 34, mainly European, countries. The are linked within each country analysed using multilevel...
Measuring employees' satisfaction with their jobs and working environment have become increasingly common worldwide. Healthcare organizations are not extraneous to the irreversible trend of measuring employee perceptions boost performance improve service provision. Considering multiplicity aspects associated job satisfaction, it is important provide managers a method for assessing which elements may carry key relevance. Our study identifies mix factors that an improvement public healthcare...
ABSTRACT Over the last several years, interest in benchmarking health services' quality—particularly patient satisfaction (PS)—across organizations has increased. Comparing experiences of care across hospitals requires risk adjustment to control for important differences case‐mix and provider characteristics. This study investigates individual‐level organizational‐level determinants PS with public by applying hierarchical models. The analysis focuses on effect hospital characteristics, such...