abstract We build on Boltanski and Thévenot's theory of justification to account for the ways in which different stakeholder groups actively engage with discourses objects maintain legitimacy institutions that are relevant their activity. use this framework analyse a controversy emerging from nuclear accident involved large European energy company sparked public debate power. Based findings, we elaborate process model institutional repair explains role agents structural constraints they face...

Drawing on interviews with 77 high-performing eBay business sellers in France and Belgium, this article investigates the power asymmetries generated by customers’ evaluations online work settings. Sellers revealed a high degree of sensitivity to negative reviews, which, while infrequent, triggered feelings anxiety vulnerability. Their accounts exposed at two levels: transactional level between customers governance eBay. Our findings highlight three main mechanisms underlying context. First,...

ABSTRACT This paper explores the role of narratives in organizational inquiry and knowledge work. Following tenets phenomenological method, digs into ‘life world’ organizations order to capture taken for granted stream everyday routines, interaction, events that constitute both individual social practices. An empirical case study examines narrative‐based processes sensemaking acquisition setting a traditional pressing plant at Fiat Auto, Italy. The focus analysis is on how best performing...

Learning from errors is essential to ensuring organizational safety and improving levels of performance. We consider the interaction between cognition, emotions, culture in context a field study on learning Italian Air Force. find that often stem sequential action chains are concealed habitual behavior become visible only when unforeseen circumstances occur. Furthermore, cognitive appraisal risky situations triggers emotions variable intensity that, rationalized retrospectively, promote...

The SECI model (Nonaka, 1994) is the best-known conceptual framework for understanding knowledge generation processes in organizations. To date, however, empirical support this has been overlooked. present study aims to provide an evidence-based groundwork by testing a multidimensional questionnaire Knowledge Management Processes Questionnaire (KMSP-Q) designed capture conversion modes theorized Nonaka.In twofold study, was operationalized via KMSP-Q. Specifically, Study One tested its...

Abstract Literature reviews lie at the core of theorizing process: they provide a reference point for mapping field study and form baseline developing theoretical contributions. The two Point‐Counterpoint articles presented here seek to reflect on purpose literature reviews, offer alternative strategies writing impactful review articles.

In this article we investigate the dynamic connection between individual and social processes of sensemaking in context group-based interaction. Drawing on Goffman’s theory face-to-face behaviour, develop two main arguments. First, grounding identity underlying interaction typically involves repeated face games during which participants attempt to influence patterns while maintaining a coherent image self. Second, generate an ‘interaction order’ that has structuring properties is therefore...

Abstract In this article, I discuss how different social actors and established conventions intervene in the construction of academic articles. first provide a ‘backstage’ overview review process at JMS, with focus on editors reviewers influence development manuscript. then use as powerful tool for communicating message conveying it to an audience. Next, consider authors references engage conversations other scholars establish baseline contribution. Finally, reflect role reader ultimate...

Recent theories of knowledge management have offered a functionalist understanding creating dynamics in organizations. Their focus is on the role assets as determinant competitive performance. However, presupposition that can be managed or treated an objective commodity seems to overlook highly interactive, provisional and controversial nature knowledge‐oriented phenomena By deviating from mainstream, we conduct phenomenological inquiry into making within setting courtroom trials. Evidence...

Navigating transitions between planned and unexpected events is a familiar challenge for organizations, yet little known about the sensemaking processes by which organizational members coordinate action to fit within temporally defined plans schedules. Drawing on an ethnographic study conducted at local U.S. television station (codenamed “Local TV”), we elaborate how workers in news department plan their stories daily basis adjust when new break. We find that newsmaking shaped expectancy...

We extend Becker’s conception of art worlds to articulate the boundaries which enable and constrain innovation in art. Synthesizing network institutional approaches innovation, we argue that new conventions develop through a cooperative process involving mainstreamers, mavericks, outsiders, novices – whose interactions produce novel ways linking artists those who consume their products. emphasize role amphibious bridging mainstream maverick social types, thereby reducing distance between...

This study examines innovators’ efforts to conceptualize and communicate their novel work through categorization. Specifically, we view category formation as a controversial process of meaning making, which theorize the concept “politics meaning” operationalize social semiotics approach. By analyzing labeling controversies underlying new culinary style publicized “molecular gastronomy”, find that at categorization unfold along four consecutive stages: experimenting with style, communicating...

Abstract New technologies are equivocal, triggering sensemaking responses from the individuals who encounter them. As an ‘epistemic technology’ AI poses new challenges to expertise and jurisdictions of professionals. Such may be interpreted quite differently, however, depending on specialized role identities which develop within wider professional domain. We explore these intra‐professional groupings posed by through empirical study professionals playing different roles (front‐line, hybrid...

Drawing on complexity theory, we investigate the structuring processes and underlying mechanisms underpinning emergence of a new technology. Empirically, track blockchain technology by examining international patents issued between 2009 2020. Our results indicate that follows an evolutionary trajectory progresses from disordered to structured interactions among technological elements, culminating in formation core acts as pole attraction for further delineates boundaries within domain....

In recent years the re‐engineering of R&D functions in large multinationals has often been accompanied by emergence groupware applications as strategic decision‐making tools, while organization work shifted towards various forms teamworking. There is however, little empirical evidence on conditions and processes through which teamworking practices can be efficiently linked. This paper examines experience adoption two multinationals, Hoffmann la Roche Unilever, selected areas new product...

This paper focuses on the process of institutionalization technical and organizational knowledge in work setting. Drawing a rich qualitative study, we apply an inscription—delegation model to analysis dynamics greenfield automotive plant. In particular, depict as recursive that involves progressive writing, enactment reproduction generative template or code within stable medium. We first reconstruct chain transformations by which agency are embedded into variety artifacts, leading creation...

This article aims at gaining a better understanding of how, in market environment, categorized actors construct their identity relation to the category which they are assigned. Drawing on extensive fieldwork conducted eBay, we consider how newly ‘business sellers’ connected eBay’s framing (categorical framing) subjective interpretations it self). We find that business sellers perceived varying levels discrepancy between categorical and self, led them engage processes identification, work...

There is a sense of incompleteness pervading today's conceptualizations knowledge in organizations. While the theorizing on from different disciplinary perspectives and intellectual foci has produced vast diversified body literature subject, proliferation organizational theories not been accompanied by parallel development methodologies for studying empirically. Following tenets phenomenological method, this paper develops framework to conduct description observation knowledge-based...