Calls for responsible design in algorithmic decision-support systems, especially those used public services, are increasingly common. While an system might promise greater precision and efficiency domains such as critical care, the same is difficult to replicate service domain, where caseworkers must exercise discretion applying complex legal frameworks that directly affect individual lives. In this paper we examine challenges responsibly designing system. We report findings from a large...

Studies of algorithmic decision-making in Computer-Supported Cooperative Work (CSCW) and related fields research increasingly recognize an analogy between AI bureaucracies. We elaborate this link with empirical study the context a street-level bureaucracy: job placement. The examines caseworkers' perspectives on use AI, contributes to understanding bureaucratic decision-making, implications for integrating caseworker systems. report findings from participatory workshop 35 caseworkers...

This forum is dedicated to personal health in all its many facets: decision making, goal setting, celebration, discovery, reflection, and coordination, among others. We look at innovations interactive technologies how they help address current critical healthcare challenges. --- Yunan Chen, Editor

People are increasingly subject to the tracking of data about them at their workplaces. Sensor is used by organizations generate on movement and interaction employees monitor manage workers, yet this also poses significant risks individual who may face harms from such data, errors, job security or pay as a result analyses. Working with large hospital, we developed set intervention strategies enable what call "collective sensemaking" describing worker contestation sensor data. We did...

Abstract Scholars across Computer-Supported Cooperative Work (CSCW) increasingly focus on the topic of care when investigating data-driven technologies in contexts re-humanizing technology design and usage. Previous studies have shown how work eludes complex bureaucratic systems shaped by data, digitalization, a restrictive political agenda. This research aims to understand asylum stakeholders enact as an aspect casework, while navigating what is largely acknowledged NGOs, nation states, EU...

This study examines caseworkers' and citizens' interactions when assembling resource development applications for citizens with serious health personal issues. As other types of welfare schemes, the application serves as a mechanism both support control. From our study, we illustrate how an increased reliance on data is transforming citizen-caseworker interaction in social welfare. We characterize this transformation 'dataRication': phenomenon where decision-support across contexts...

The Danish Immigration Service estimates that approximately 20% of decisions in asylum cases are informed by data extracted from seekers’ mobile phones, enabling more comprehensive constructions than passport or similar identification documents provide. Such (e.g., social media) feed into caseworker systems and inform on whether to grant an applicant not. During the process both governmental authorities NGOs have a formal role assisting individuals applying for understanding, intervening in,...

Introducing data tracking of patients, doctors, medicine, or medical equipment holds promise to optimize workflows within hospitals. However, placing devices and collecting does not automatically translate into new workflows; instead, it requires careful considerations, knowledge about the activities tracked, technical knowledge. In this paper, we study interdisciplinary work involved when techniques are used construe a real life setting: architectural design We provide an ethnographic...

In asylum decision-making, legal authorities rely on the criterion "credibility" as a measure for determining whether an individual has legitimate claim; that is, they have well-founded fear of persecution upon returning to their country origin. Nation states, international institutions, and NGOs increasingly seek leverage data-driven technologies support such decisions, deploying processes data cleaning, contestation, interpretation. We qualitatively analyzed 50 cases understand how...

This paper examines how mobile technology impacts employee accountability in the blue-collar data-driven workplace. We conducted an observation-based qualitative study of electricians electrical company interact with data related to their work accountability, which comprises information employees feel is reasonable share and document about work. The we studied capture both manually, recording hours spent on a particular task, automatically, as devices regularly track such location. First,...

The excitement around computing technology in all aspects of life requires that we tackle fundamental issues healthcare, leisure, labor, education, and food to create the society want. aim this satellite event was bring together a variety different stakeholders, ranging from local producers, chefs, designers, engineers, data scientists, sensory discuss interwoven future food. This co-located with AVI 2018 conference supported by ACM Future Computing Academy (ACM-FCA). followed co-creation...

Community + Culture features practitioner perspectives on designing technologies for and with communities. We highlight compelling projects provocative points of view that speak to both community technology practice the interaction design field as a whole. --- Christopher A. Le Dantec, Editor

With the wide adoption of information infrastructures in healthcare (IIH), citizens and professionals now carry out intensive "data work' as part their self-management practices. For example, use mobile apps to track personal health data for both formal informal usages, clinicians rely on electronic records (EHR) document patient information, hospital administrators EHRs generate monitor quality efficiency services. The creation, accumulation, management, communication is increasingly...

As more and governments adopt algorithms to support bureaucratic decision-making processes, it becomes urgent address issues of responsible use accountability. We examine a contested public service algorithm used in Danish job placement for assessing an individual's risk long-term unemployment. The study takes inspiration from cooperative audits was carried out dialogue with the unemployment services agency. Our audit investigated practical implementation algorithms. find (1) divergence...

In the wake of hype around big data, artificial intelligence, and "data-drivenness," much attention has been paid to developing novel tools capitalize upon deluge data being recorded gathered automatically through IT systems. While this literature tends overlook itself—sometimes even characterizing it as "data exhaust" that is readily available be fed into algorithms, which will unlock insights held within it—a growing body recently directed at (often intensive skillful) work goes creating,...

Coordination is central in CSCW systems design, where it often considered as a process of bringing artifacts and activities together making them part larger system. In this paper, we argue that existing conceptualizations coordination can be successfully extended with the notion by avoidance. We introduce to describe particular mechanisms whereby actors avoid routines or routes actions when conflicts those other actors. study pre-diagnostic work, found coordinate avoidance they realize...

Inclusion in computer science education and profession is a debated topic recent feminist HCI literature. To enable inclusion science, we must find new ways to create opportunities for broadening the narrative of computing embracing diversity. In this paper, present GRACE, an interactive installation, which combines history, crafts, digital technology. The installation creates opportunity multiple people engage into discussions around thus facilitates open discussion perspectives beyond...

We report on a new approach to co-creating adaptive case management systems jointly with end-users, developed in the context of Effective co-created and compliant Management Systems for Knowledge Workers (EcoKnow.org) research project. The is based knowledge from prior ethnographic field studies declarative Dynamic Condition Response (DCR) technology model-driven design systems. was tested an operational environment danish municipality Syddjurs by conducting service-design project...

The politics around data and power relations related to technologies for buildings is a new area HCI. This paper proposes an agenda linking types of the challenge sustainability, bringing human-centredness particular tool design engineering professionals, Building Information Modeling (BIM). BIM preferred technology platform coordination collaboration in architectural construction. contains different information about building including 3D (geometry), 4D (time), 5D (cost), 6D (facility...

When designing artificial intelligence (AI) in politicised contexts, such as the public sector, optimistic promises of what AI can achieve often shape decisions around which problems should address. Different epistemological views carry different understandings is considered problem at hand, and, we show this paper, ethnographic perspectives fail to match AI. This paper reflects on personal experiences from an interdisciplinary research project that aimed take a responsible approach and...

Remote and hybrid work has received significant attention in the last years both academic industrial contexts, especially due to COVID-19 pandemic attendant lockdown. Some of remaining challenges current remote technologies include limited embodiment, hierarchy agency issues, technological limitations. In this workshop, we will, together with participants, explore how design socio-technical systems that connect people artefacts during collaborative activities. The workshop will use...