M. Claudia tom Dieck

ORCID: 0000-0002-8765-8969
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About
Contact & Profiles
Research Areas
  • Virtual Reality Applications and Impacts
  • Digital Marketing and Social Media
  • Augmented Reality Applications
  • Diverse Aspects of Tourism Research
  • Technology Adoption and User Behaviour
  • Museums and Cultural Heritage
  • Consumer Retail Behavior Studies
  • Customer Service Quality and Loyalty
  • Recreation, Leisure, Wilderness Management
  • Sharing Economy and Platforms
  • Death Anxiety and Social Exclusion
  • Impact of Technology on Adolescents
  • Service and Product Innovation
  • Social and Demographic Issues in Germany
  • AI in Service Interactions
  • Social and Behavioral Studies
  • Conferences and Exhibitions Management
  • Health and Medical Studies
  • IoT and Edge/Fog Computing
  • Halal products and consumer behavior
  • Environmental Engineering and Cultural Studies
  • Animal Virus Infections Studies
  • Aesthetic Perception and Analysis
  • Innovative Human-Technology Interaction
  • Labor Market and Education

Manchester Metropolitan University
2015-2024

Universität Hamburg
2024

University Medical Center Hamburg-Eppendorf
2024

Bernhard Nocht Institute for Tropical Medicine
2024

German Center for Infection Research
2024

Latest mobile technologies have revolutionized the way people experience their environment. Recent research explored opportunities of using augmented reality (AR) in order to enhance user experience; however, there is only limited on users’ acceptance AR tourism context. The technology model predominant theory for researching acceptance. Previous researchers used approach proposing external dimensions based secondary literature; they missed opportunity integrate context-specific dimensions....

10.1080/13683500.2015.1070801 article EN Current Issues in Tourism 2015-07-30

The increasing use of wearable devices for tourism purposes sets the stage a critical discussion on technological mediation in experiences. This article provides theoretical reflection phenomenon embodiment relation and then assesses augmented reality technology attraction. findings suggest that is multidimensional construct consisting ownership, location, agency. These support concept withdrawal, where disappears as it becomes part human actions, contest interplay subjectivity...

10.1177/0047287517709090 article EN Journal of Travel Research 2017-05-29

Purpose This paper aims to propose a value co-creation framework through examining the opportunities of implementing augmented reality, virtual reality and 3D printing into visitor experience at cultural heritage places. Design/methodology/approach study proposes conceptual model using case-study approach by presenting some cases place in UK. Findings The findings this suggest that effective use multiple technologies context places contributes for both organisations also visitors’ pre-visit,...

10.1108/jpmd-07-2016-0045 article EN Journal of Place Management and Development 2017-04-20

10.1016/j.jdmm.2017.03.002 article EN Journal of Destination Marketing & Management 2017-03-28

While Augmented Reality (AR) is increasingly being implemented across a number of industry sectors, an open issue remains over the emotional as well experiential impacts this new technology within urban cultural heritage tourism. Therefore, purpose study to create tourist experience model for AR tourism applications in context The data were collected through five focus groups with total 49 participants. A theoretical was generated using Hassenzahl’s [(2003). thing and I: understanding...

10.1080/1743873x.2016.1251931 article EN Journal of Heritage Tourism 2017-02-15

Purpose Augmented reality (AR) is increasingly used in cultural heritage tourism sites for the enhancement of tourist experience. However, behavioral intention to adopt AR dependent on traits, and close investigation required differences. To explore these differences effect acceptance sites, this study aims focus aesthetic hedonic characteristics applications. Design/methodology/approach Data were collected two countries with strong contrasts Hofstede’s dimensions acceptance. In total, 145...

10.1108/ijchm-02-2017-0084 article EN International Journal of Contemporary Hospitality Management 2018-02-07

Purpose Recent advancements in wearable computing offer opportunities for art galleries to provide a unique experience. However, ensure successful implementation of this new technology the visitor industry, it is essential understand user requirements from visitor’s point view. Therefore, aim paper investigate visitors’ development smart glasses augmented reality (AR) application museum and gallery context. Design/methodology/approach Interviews with 28 visitors were conducted an affinity...

10.1108/jhtt-09-2015-0036 article EN Journal of Hospitality and Tourism Technology 2016-08-01

The Metaverse has the potential to form next pervasive computing archetype that can transform many aspects of work and life at a societal level. Despite forecasted benefits from metaverse, its negative outcomes have remained relatively unexplored with majority views grounded on logical thoughts derived prior data points linked similar technologies, somewhat lacking academic expert perspective. This study responds dark side perspectives through informed multifaceted narratives provided by...

10.1007/s10796-023-10400-x article EN cc-by Information Systems Frontiers 2023-06-02

The potential of Information and Communication Technology-enhanced visitor learning experience is increasing with the advancement new emerging technologies in art gallery settings. However, studies on using wearable devices, particular, those investigating effects augmented reality within cultural heritage tourism attractions are limited. Using generic outcomes framework, this study aims to assess how application enhances visitor's experiences. Forty-four volunteers who were visiting an...

10.1080/13683500.2016.1224818 article EN Current Issues in Tourism 2016-09-08

A number of organizations in cultural tourism have started to explore the use augmented reality (AR) enhance visitor experience. While many studies been conducted identify adoption criteria mobile AR applications, research exploring smart glasses (ARSG) is still limited. This paper contributes technology literature by investigating attributes ARSG tourism. Twenty-eight interviews were with visitors a UK art gallery, where they experienced an application. Findings inform framework that...

10.1080/02614367.2019.1604790 article EN Leisure Studies 2019-04-21

Virtual reality (VR) transforms the way destinations market their tourism offerings. To fully understand opportunities of a technology, initial research is required assessing user adoption. However, empirical and particularly exploratory qualitative on VR adoption in context limited. Therefore, this study uses an interview approach with 35 participants near Lake District National Park, UK. Using thematic analysis, explores factors that influence as well influencing tourists’ behavioural...

10.1080/02614367.2018.1466905 article EN Leisure Studies 2018-05-11

Purpose This paper aims to propose and test a modified technology acceptance model for the social media networks (SMNs) in luxury hotel context, integrating satisfaction continued usage intention, using mixed-method approach. SMNs have revolutionized way people communicate, search information share experiences. The is predominant theory researching acceptance; however, there gap identifying testing context-specific constructs. Design/methodology/approach uses researchers conducted 16...

10.1108/ijchm-10-2015-0552 article EN International Journal of Contemporary Hospitality Management 2017-01-09

Immersive technologies are redefining and revolutionizing the staging of experiences co-creation value, implicating management customer experiences. However, limited studies have looked at role immersive as part experience (CXM) process. Incorporating concepts economy value co-creation, this study proposes a dynamic CXM framework that highlights emerging field like augmented virtual reality business marketing research. The acts guide for researchers industry practitioners to initiate...

10.1080/10696679.2021.1891939 article EN cc-by The Journal of Marketing Theory and Practice 2021-04-07

Virtual Reality (VR) has enjoyed a significant upswing of interest from researchers and businesses generally but also specifically the tourism sector. However, qualitative research on tourists' experience VR applications is scarce. Therefore, present study aims to explore using Lake District National Park as case study. 35 experiments interviews with tourists were conducted analyzed thematic analysis. Findings show positive attitude towards use in context fully immersed which appeared...

10.1109/icce.2017.7889287 article EN 2023 IEEE International Conference on Consumer Electronics (ICCE) 2017-01-01

Museums facilitate schoolchildren’s experiential learning, and when combined with Augmented Reality (AR) applications, schoolchildren can benefit from interactive, engaging learning experiences. Experiential is, therefore, situated in a context relevant to experience digital technologies such as AR museums, hence, it seems appropriate employ Kolb’s (1984. Learning: Experience the source of development. NJ: Pearson Education) Learning Cycle theoretical base. A museum UK was used single case...

10.1080/09647775.2019.1578991 article EN Museum Management and Curatorship 2019-02-10
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