Listening is associated with and a likely cause of desired organizational outcomes in numerous areas, including job performance, leadership, quality relationships (e.g., trust), knowledge, attitudes, well-being. To advance understanding the powerful effects listening on outcomes, we review construct listening, its measurement experimental manipulations, antecedents, moderators. We suggest that dyadic phenomenon benefits both listener speaker, supervisor-subordinate salesperson-customer...

We examined how merely sharing attitudes with a good listener shapes speakers’ attitudes. predicted that high-quality (i.e., empathic, attentive, and nonjudgmental) listening reduces social anxiety leads them to delve deeper into their attitude-relevant knowledge (greater self-awareness). This, subsequently, differentially affects two components of speaker’s attitude certainty by increasing clarity, but not correctness. In addition, we this increased clarity is followed attitude- expression...

Abstract Social psychologists have a longstanding interest in the mechanisms responsible for beneficial effects of positive social connections. This article reviews and integrates two emerging but to this point disparate lines work that focus on these mechanisms: high‐quality listening perceived partner responsiveness. We also review research investigating downstream consequences responsiveness: how why understanding process by which benefits are obtained. High‐quality responsiveness, though...

We examined how listeners characterized by empathy and a non-judgmental approach affect speakers' attitude structure. hypothesized that high quality listening decreases social anxiety, which in turn reduces defensive processing. This reduction processing was to result an awareness of contradictions (increased objective-attitude ambivalence), decreased extremity. Moreover, we experiencing would enable speakers tolerate contradictory responses, such attenuate the association between objective-...

Listening has powerful organizational consequences. However, studies of listening have typically focused on individual level processes. Alternatively, we hypothesized that perceptions quality are inherently dyadic, positively reciprocated in dyads, and correlated with intimacy, speaking ability, helping‐organizational‐citizenship behavior, at the dyadic level. In two studies, teammates rated each other intimacy; one, they also totaling 324 526 ratings, respectively. both social relations...

Abstract Outcomes of conversations, including those dealing with controversial, deeply personal, or threatening disclosures, result not only from what is said but also how listeners receive these messages. This article integrates the motivational framework self‐determination theory (SDT) and expanding literature on interpersonal listening to explore reasons why high‐quality so impactful during conversations. We describe a specific distinguishable autonomy‐supportive strategy, argue that...

Memories of rejection contribute to feeling lonely. However, high-quality listening that conveys well-meaning attention and understanding when speakers discuss social may help them reconnect. Speakers experience less loneliness because they feel close connected (relatedness) the listener supports self-congruent expression (autonomy). Five experiments (total N = 1,643) manipulated during visualized (Studies 1, 4, 5) actual 2, 3) conversations. We used different methods (video vignettes;...

Abstract The present work focuses on listening training as an example of a relational human resource practice that can improve outcomes: Relatedness to colleagues, burnout, and turnover intentions. In two quasi‐field experiments, employees were assigned either group or control condition. Both immediately after 3 weeks later, receiving was shown be linked higher feelings relatedness with lower These findings suggest harnessed powerful management tool cultivate stronger relationships at work....

Disagreements can polarize attitudes when they evoke defensiveness from the conversation partners. When a speaker talks, listeners often think about ways to counterargue. This process fails depolarize and might even backfire (i.e., Boomerang effect). However, what happens in disagreements if one partner genuinely listens other's perspective? We hypothesized that partners convey high-quality listening-characterized by attention, understanding, positive intentions-speakers will feel more...

The Listening Circle is a method for improving listening in organizations. It involves people sitting circle where only one talks at time. Talking turns are signalled by talking object. Although there several reports regarding the effectiveness of Circle, most based on case studies, or confounded with another intervention, and do not use theory to predict listening-induced outcomes. We predicted that perceiving good decreases employees' social anxiety, which allows them engage deeper...

Abstract We tested both Rogers's hypothesis that listening enables speakers to experience psychological safety and our the benefit of for is attenuated by avoidance‐attachment style. these hypotheses in six laboratory experiments, a field correlational study, scenario experiment. meta‐analyzed results experiments found increased on average but variance between was also significant. The experiment effect manipulation exposes methodological challenge choosing research paradigm...

Abstract We examined how the experience of high-quality listening (attentive, empathic, and nonjudgmental) impacts speakers’ basic psychological needs state self-esteem when discussing difficult topic a prejudiced attitude. Specifically, we hypothesized that speakers discuss attitude with listeners, they higher autonomy, relatedness, than who share their while experiencing moderate listening. predicted autonomy need satisfaction would mediate effect on even well-documented predictor...

Abstract Training teachers to listen may enable them experience increasingly attentive and open peer relationships at work. In the present research, we examined outcomes of a year‐long listening training on school teachers' abilities its downstream consequences their relational climate, autonomy, psychological safety. Teachers in two elementary schools engaged similar program throughout entire year. The measures included indicators supportive climate that are known be important teacher...

Abstract The quality of listening in interpersonal contexts was hypothesized to improve a variety work outcomes. However, research this general hypothesis is dispersed across multiple disciplines and mostly atheoretical. We propose that perceived improves job performance through its effects on affect, cognition, relationship quality. To test our theory, we conducted registered systematic review meta-analyses, using three-level meta-analysis models, based 664 effect sizes 400,020...

High-quality listening is a multifaceted social behaviour, and theories research concerning it are mixed in terms of definitions recommendations. The current study canvassed lay practitioners’ understanding optimal qualities training, drawing on wide range training materials (N = 207) sourced from the World-Wide-Web. Thematic analysis results were critically examined to systematically position praxis against our theories. Findings presented as “dialectical theory” which posits that at its...

Listening is essential in shaping social interactions, relationships and communication. While listening research has generated significant insights on how speakers benefit from good listening, one fundamental question been largely overlooked: do people perceive listeners? This gap crucial for understanding perceptions of listeners impact relational dynamics. In three studies (two preregistered; total N = 1509), we assessed the attributes behaviours associated with bad listeners, whether...