This study investigates the indirect effect of employee empathy (EE) on customer loyalty (CL) and outcomes through intervening variables, i.e. affective commitment, perceived service quality, satisfaction (CS). Associations between constructs proposed model are examined in context employee–customer interactions. Data were collected online survey from 360 useable responses active users telecommunication services province Anhui, China. To test model, structural equation modeling was applied by...

Abstract Scholars have consistently demonstrated that spiritual leadership yields positive outcomes for employees. However, it is not clear how influences proactive customer service performance. The purpose of this research to develop a model, grounded in social cognitive theory, identify why and when promotes Specifically, the focus on through employee psychological empowerment facilitates performance under condition power distance. empirical analysis, conducted regression analysis using...

This study examines the indirect effect of employee empathy on service loyalty through intervening trust in and satisfaction with employees during interactions. Data were obtained a self-administered questionnaire from university students. A total 410 useable responses used to perform data analysis. Confirmatory factor analysis, structural equation modeling, bootstrapping for effects conducted test hypotheses. The results show significant customer–employee Also, showed enhances understanding...

Purpose The aim of this study is to look into the associations, both direct and indirect, between a leader empowering behavior employee turnover intention. Additionally, examines mediating effects work–family conflict (WFC) spillover (WFS) in association This also explored how perceived peer support (PPS) may have moderating effect on these associations. Design/methodology/approach A time-lag approach was used collect data from 228 participants that made up sample. Both front-desk employees...

Technological advances and the rising trend of smartphone usage have affected almost every area life facilitated transaction process between buyers sellers. The adoption smartphones in business sector provides flexibility convenience for individuals to carry out daily shopping activities. It is worth noting that behaviours related intentions SMEs adopt mobile payment systems their actual use been ignored academic literature. This study aims explore behaviour system with help an extended...

This study examines how and to what extent social technological factors promote shared leadership that leads team innovation in knowledge work teams. It hypothesizes a transactive memory system influence conduits the relationship between them. Additionally, effectiveness increases with use of media by members. Time‐lagged, multi‐sourced data are collected from information technology industry China. In addition, we used network‐based measure assess level Empirical analysis found support for...

The aim of this study is to examine the direct and indirect relationships between empowering leadership (EL), work-family spillover manager turnover intentions, explore moderating impact perceived organizational support (POS) on these relationships. collected data from 220 participants—middle-level managers their immediate subordinates working in hotels tourism-related enterprises central China. results highlighted a significant relationship EL positive (WFPS) whereas mediating effect...

Over the years businesses have adopted new dimensions that included corporate social responsibility, governance, service dominant logic and sustainable business. Earlier it was argued only obligation of an organization is to provide financial benefits its stakeholders neglected societal well being part responsibility organizations. The other very important aspect which ever taken for granted given due importance ecology. notion a ‘business case’ sustainability has increasingly been used by...

This study examines service quality dimensions that influence travellers' satisfaction with peer-to-peer (P2P) accommodations and their subjective well-being in a sharing economy. Structured equation modelling was used to test the model based on an online survey of 183 couchsurfers prior Couchsurfing experience. According findings, assurance convenience significantly impacted accommodations. Furthermore, findings revealed had low expectations for tangibles, followed by adequacy supply...

The purpose of this study is twofold: First, it examines the impact emotional states and shopping evaluations on customers' store choice intentions before entering store; second, what atmospheric factors value affect emotions after store, which, in turn, influence their final decision? To test proposed hypothesis, data were collected Pakistan from real-life customers at a specialty apparel store. Exploratory factor analysis (EFA) structural equation modeling (SEM) performed to analyze...

Technological advances and the rising trend of smartphone usage have affected almost every area life facilitated transaction process between buyers sellers. The adoption smartphones in business sector provides flexibility convenience for individuals to carry out daily shopping activities. It is worth noting that behaviours related intentions SMEs adopt mobile payment systems their actual use been ignored academic literature. This study aims explore behaviour system with help an extended...

Social media can be used as a means to manage information flow in teams, thus empowering knowledge management, which then linked with innovation. This study develops model test the influence of social on transactive memory system, absorptive capacities (potential and realized), team innovation performance. The PLS analysis based 61 software development teams indicates positive impact system both these support consequently article presents theoretical contributions describes implications for...

This study examines how and to what extend social technological factors promote shared leadership that lead team innovation in knowledge work teams? It hypothesizes a transactive memory system influence conduits the relationship between them. Additionally, effectiveness increases with use of media by members. We used time-lagged data from two sources support our hypotheses. The results reveal is significant predictor channels innovation. Furthermore, members amplifies leadership. makes novel...

Purpose This study aims to analyze the imbalances in public finance structure of Pakistan’s economy and highlight need for comprehensive reforms. Specifically, it contribute empirical literature by analyzing relationship between fiscal vulnerability, financial stress macroeconomic policies 1971 2020. Design/methodology/approach The develops an index policies. vulnerability is based on patterns indicators resulting from past trends selected variables economy. Pakistan caused disorders that...

This study examines the indirect effect of employee empathy on service loyalty through intervening trust in and satisfaction with employees during interactions. Data was obtained a self-administered questionnaire from university students. 410 useable responses were used to perform data analysis. Confirmatory factor analysis, structural equation modeling, bootstrapping for effects conducted test hypotheses. The results show significant impact customer-employee Also, showed enhances...

This research aims to evaluate the competitiveness of Comsats Institute Information Technology (CIIT) Sahiwal with Other Higher Educational Institutions (OEI) Sahiwal. An Early Warning System (EWS) has been used analyze expectations and actual feelings respondents from CIIT OEI The findings reveal that: (a) more innovative capabilities competitive advantage as compared (b) students are almost satisfied their institution however there is a need for further improvement especially regarding...