A5005836996- Customer Service Quality and Loyalty
- Technology Adoption and User Behaviour
- Job Satisfaction and Organizational Behavior
- Knowledge Management and Sharing
- International Student and Expatriate Challenges
- COVID-19 Pandemic Impacts
- Innovation and Knowledge Management
- Diversity and Career in Medicine
- Service and Product Innovation
- Agriculture and Rural Development Research
- Entrepreneurship Studies and Influences
- Workplace Violence and Bullying
- Smart Cities and Technologies
- Sport and Mega-Event Impacts
- Social and Intergroup Psychology
- Social Capital and Networks
- Construction Project Management and Performance
- Management, Economics, and Public Policy
- Cyberloafing and Workplace Behavior
- Consumer Behavior in Brand Consumption and Identification
- Gender Diversity and Inequality
- Cruise Tourism Development and Management
- Innovative Approaches in Technology and Social Development
- Digitalization and Economic Development in Agriculture
- Conflict Management and Negotiation
École de management de Lyon
2016-2024
Queen Elizabeth Hospital
2021
Université Laval
2015-2018
University at Buffalo, State University of New York
2016
Klinička bolnica Merkur
2016
Buffalo State University
2016
Pearson (United States)
2014
To gain competitive advantages, companies expect their sales forces to execute selling strategies consistent with market-oriented culture. Drawing on understandings of market orientation, organizational communication, and role theory, the author develops an integrated framework demonstrating performance impact individual orientation (IMO) through formal informal communications. This article also considers moderating effects ambiguity conflict in IMO–performance relationship. Five...
Team selling is a useful approach for retaining strategically important accounts in business-to-business markets. For key account sales teams, ensuring adequate access to information about customer needs offers sustainable competitive advantages. However, the internal alignment of market remains recurring managerial issue team selling. This study develops moderated mediation model identify management strategies that encourage members' formal sharing, which turn improves effectiveness....
Purpose Although organizations are investing heavily in digital transformation (DT) of the sales function, implementation and exploitation at force level ongoing challenges. As managers serve as conduits influence between top management force, success strategic initiatives, such DT, hinges on leveraging their to promote change adoption level. Accordingly, this research is guided by question: how can secure buy-in induce championing behaviors directed toward force?. The purpose paper...
Purpose This study aims to investigate an under-researched area, the impact of causal attributions (i.e. stability and company-related/-unrelated attributions) on salespeople’s job satisfaction following their performance appraisal. Design/methodology/approach A pre-test a between-subjects experimental test effect accurate or biased perceptions satisfaction. Data collected from 209 salespeople provide evidence that they make perceptual attribution errors in appraisals outcome achieve do not...
Purpose The purpose of this paper is to explore a contributing factor – communication within team as well with client. Organizations that rely on key account teams for strategy implementation may find their “best laid plans” thwarted by problems associated such teams. Design/methodology/approach This based depth interviews and content analysis. authors analyze what members leaders say count positive/negative terms about clients. These counts proportion interview length are compared the...
Objective: To ascertain the gender distribution across public health boards in Australia. Design & Setting: Analysis of data and information obtained from a cross sectional audit online publicly listed within Australia October to December 2019. Results: The majority have close equal representation women as board members however are underrepresented Chair roles. Victoria has significantly more on boards, whereas New South Wales less positions. Conclusions: Further efforts required drive...
Purpose This study aims to investigate what extent salespeople are satisfied, dissatisfied or neither with various aspects of their job in ways predicted by the “two-factor model” assocating satisfaction recognition and personal growth but not “hygiene factors.” It further investigates which salesperson’s most strongly associated commitment organization – intention leave. Design/methodology/approach Interviewers gathered data from 176 154 companies. Those were analyzed identify that...
In the context of global crisis presented by COVID-19 pandemic, we investigate perspectives sales managers regarding their organizations’ responses to and future expectations in a post-COVID-19 world. While there has been much discussion about these topics literature, very little research examined them globally collecting data from many nations across continents. Yet, how can events be understood without analyzing data? response, conducted first, our knowledge, coalition hosting...
ABSTRACT This research aims to examine the demographic characteristics along with facilitating and deterring factors influencing online shopping habits of Chinese consumers. Focus group results indicate that e-commerce consumers are aware risks associated shopping; however they believe possibility negative consequences is minimal. An increased understanding this issue will help marketers target right encourage those who may be on fringes actively participate in experiences. Keywords consumer...
ABSTRACT Twenty years after Croatia's civil war and two its admission into the European Union, Croatian medical industry is seeking to increase revenues needed support national healthcare system. The purpose of this study identify current trends opportunities in tourism industry, explore possibility an expanded country Croatia from perspective physicians practicing Croatia. A semi-structured interview format was utilized allow local employed by a public hospital freely discuss their...
ABSTRACT This research study focuses on the demographic characteristics, including factors that facilitate and deter undergraduate business students are interested in abroad. Results indicate personal supporting were strongest of encouraging while financial considerations most deterring factor. Implications this for institutions encourage abroad discussed along with specific recommendations. Keywords Marketing abroad, student participation