A framework for understanding the etiology of organizational behavior is presented. The based on theory and research from interactional psychology, vocational I/O theory. proposes that organizations are functions kinds people they contain and, further, there an attraction‐selection‐attrition (ASA) cycle. ASA cycle proposed as alternative model causes structures, processes, technology organizations. First, developed through a series propositions. Then some implications outlined, including (1)...

The meaning of employee engagement is ambiguous among both academic researchers and practitioners who use it in conversations with clients. We show that the term used at different times to refer psychological states, traits, behaviors as well their antecedents outcomes. Drawing on diverse relevant literatures, we offer a series propositions about (a) state engagement; (b) behavioral (c) trait engagement. In addition, regarding effects job attributes leadership main moderators relationships 3...

Abstract : Survey data from 142 employees and 968 customers 28 branches of a bank were analyzed with the following results: (1) Moderate support was found for previous work on correlates role stress boundary good relationships between branch employees' customers' service perceptions attitudes; (2) Some significant reported organizational human resources practices attitudes about service; (3) employee customer related to their own one another's turnover intentions. Results discussed...

In 1987, B. Schneider proposed a person‐oriented model of organizational behavior based on the proposition that it is collective characteristics people who define an organization. He further that, over time, organizations become defined by persons in them as natural outcome attraction‐selection‐attrition (ASA) cycle. We provide brief overview ASA cycle and review literature relevant to two facets theory. The reviewed provides some indirect support for proposal founders members top management...

The construct of human resource (HR) attributions is introduced. We argue that the employees make about reasons why management adopts HR practices it does have consequences for their attitudes and behaviors, ultimately, unit performance. Drawing on strategic literature, we propose a typology 5 HR‐attribution dimensions. Utilizing data collected from service firm, show varying same practices, these are differentially associated with commitment satisfaction. In turn, become shared within units...

A review of some the conceptual and methodological progress that has been made in area climate research is presented. discussion current thinking on etiology climates follows, an integrative scheme developed. This perspective based Mead's (1934) symbolic interactionism as process through which individuals come to attach meaning events. Implications this approach are discussed with respect measurement issues, management acquisition organizations, change development over time.

We develop a framework of service-unit behavior that begins with unit's leader's service-focused and progresses through intermediate links (service climate customer-focused organizational citizenship behavior) to customer satisfaction then unit sales. Data from sample 56 supermarket departments provide at least moderate support for our mediational hypotheses. discuss findings particular focus on the relationship between internal organization functioning external effectiveness in service...

Climate strength was conceptualized within D. Chan's (1998) discussion of compositional models and the concept culture from organizational literature. operationalized in terms within-group variability climate perceptions-the less variability, stronger climate. The authors studied context research linking employee service perceptions to customer satisfaction. hypothesis tested that moderates relationship between satisfaction experiences. Partial support for reported both a concurrent...

This is a study of the personal dynamics process organizational identification in U.S. Forest Service, an organization noted for high degree its members. It was hypothesized and found that increased as function time commitment to pivotal goal, public service. Organizational position, with tenure held constant, did not relate identification. further several characteristics suggestive service orientation were related also member's higherorder need satisfactions. There appears be whereby (1)...

This research was partially supported by the organizations in which study accomplished; we thank them for their financial and psychological assistance. Bruce Katcher Hannah Hirsh helped with some of analyses reported herein. Our colleagues Phil Bobko, Pete Dachler, Irv Goldstein, Nancy Jagmin, Janina Latack, John Slocum us valuable comments on an earlier version this article.

Employee attitude data from 35 companies over 8 years were analyzed at the organizational level of analysis against financial (return on assets; ROA) and market performance (earnings per share: EPS) using lagged analyses permitting exploration priority in likely causal ordering. Analyses revealed statistically significant stable relationships across various time lags for 3 7 scales. Overall Job Satisfaction With Security predicted by ROA EPS more strongly than reverse (although some also...

The proposed framework first clarifies the concept of customer service in a manufacturing context. Then key strategic choices associated with emphasizing service–oriented strategy are specified. Next, organizational arrangements necessary to implement these described. Finally, alternative effective configurations choices, arrangements, and activities proposed. Research propositions presented that focus on relationship between central contingencies management literature manufacturing.

During the early part of this century, a group American anthropologists, who were admittedly influenced by psychodynamic psychology Freud, began to concern themselves with study intercultural variation in personality (cf. DuBois, 1944; Kardiner, 1945). These anthropologists not so much interested development individual personality, as was true their counterparts psychology; rather, they intrigued societal distribution various characteristics. Fromm (1942) summarized interest when he wrote,...

Описывается исследование фирмы, оказывающей финансовые услуги. Организационный климат организации определяется как рабочие условия, являющиеся результатом восприятия работниками событий, инструкций и процедур, так же восприятие ими поведения, которое ожидается, поддерживается вознаграждается. В исследовании использовалась комбинация полуструктурированного интервью со стандартизованным вопросником. Было опрошено около 350 работников. Их просили оценить услуг клиентами компании. результате...

This article examines the effects of social capital in transition to postsecondary education, particular, transitions selective colleges. Refining theory with concept alignment between parents' and adolescents' goals actions, we emphasize complementarity extra-group ties as through which parents can effectively bridge resources information adolescents, enabling them make informed choices about college. study explores conditions that ease college, especially for students who are disadvantaged...