There is a growing awareness of green human resource management (GHRM) in the environmental sustainability research hospitality and tourism literature. The extant literature also delineates review studies about GHRM. Despite existence these studies, there still paucity parsimonious model that includes underlying mechanisms linking GHRM to multiple pro-environmental behaviors. In view such gap, using ability-motivation-opportunity framework, social exchange theory, information processing...

This study investigates the potential impact of organizational variables on service recovery performance frontline employees, and successful employees’ job satisfaction intensions to resign. Data obtained from a survey employees working in several banks two cities Western Turkey serve as setting. Results their implications are discussed.

Purpose The purpose of this paper is to investigate work engagement (WE) as a mediator the influence psychological capital (PsyCap) on lateness attitude and turnover intentions. It also examines between WE Design/methodology/approach Structural equation modeling was employed gauge relationships using data gathered from nurses in public hospitals Northern Cyprus. Findings results underscore role plays PsyCap previously stated outcomes. highlight relationship Originality/value What known about...

The hotel business is globally acknowledged to significantly contribute the tourism industry. Over time, supervisor’s incivility continues be a serious issue where cases of uncivil act are known costly organization and creating negative effects on employees’ health organizational continuity. Human capital has also been highlighted as one key variables sustainability. Using convenience sampling method, this study adopted total 329 respondents’ perception test variables. effect was assessed...

Service quality delivered by travel agents in Northern Cyprus was examined using a SERVQUAL scale. The translated instrument purified an item-categorisation technique and administered to 337 current users of the region. Expectations performance (SERVPERF) scores indicated that respondents were concerned most with efficiency least personalisation services offered. largest service gaps identified 'modern' appearance service-scape, smallest interpersonal qualities service. Multiple regression...

ABSTRACT This study investigates outcomes of organizational responses to customer complaints by using a sample hotel guests in Northern Cyprus as its setting. Results suggest that response options have varying degrees influence on satisfaction and revisit intentions. Implications the results for managers public policy makers are discussed.

The recent theoretical advances in positive organisational variables like authentic leadership and collective psychological capital (PsyCap) provide the credo to test possible moderating effect of form team PsyCap. purpose this study is a model linking with employee cynicism, tolerance workplace incivility job search behaviour at group level. A sample 331 employees (45 teams) from hospitality industry Arab Middle Eastern context was utilised (Jordan). findings indicated that significantly...

Insurgency and corruption have consistently remained the bane of economic growth development a tourist destination. As such, impact indices insurgency on tourism in Nigeria is examined by using Autoregressive Distributed Lag (ARDL) approach. The finding posits significant long-run relationship insurgency-corruption indices-tourism receipts nexus. Also, result reveals that significantly hampers performance causing decrease number arrivals. depends characteristics index. For instance, only...

Purpose This study aims to build and test an empirical model that investigates the mechanism with which innovation-based human resource management (HRM) impacts employee satisfaction performance in Nigerian international airports. Design/methodology/approach A time-lagged approach involved three-waves was used collect data from passenger-contact employees their immediate managers for three-month period starting January March 2019. total of 247 dyads were analysis. Findings Results analysis...

This conceptual study proposed that university service quality is of significant influence in guaranteeing education tourist's (edu‐tourist) satisfaction, recommendation intention, and repurchase intention. The considers the universities as tourism markets attract edu‐tourists put forward level provided by institutions can on satisfaction edu‐tourist their post‐behavioral intention an educational context. paper analyzed several previous studies discussed factors affecting edu‐tourist's...

With globalization and the marketization of higher education, relationship between education institutions (HEIs) students is becoming more complex. As cost increases, expectations have not only changed dramatically but, combined with heightened competition in market, it clear that balance power has moved towards students. Operating across this new landscape, HEIs are facing a different set opportunities challenges. In order to survive, differentiation through service innovation imperative...

Workplace incivility is continuously seen as a stressor for the employee and organization. No organization prospers in an uncivil environment. The high level of turnover intention that results from working environment threatens organization's reputation sustainability. Adopting Bagozzi's Appraisal‐Emotional Response, this study tested relationship between workplace incivility, intention, job satisfaction via mediating role emotional exhaustion, using AMOS version 22. findings reviews harms...

As nations and tourism destinations are beginning to relax nonpharmaceutical measures for the prevention of COVID-19 virus, a major quest stakeholders is restart restore once viable productive industry its prior state. While urge may necessitate strategic plan drastic measures, care must be taken not undermine sustainability destination. The current study seeks understand perceptions residents Northern Cyprus as key concerning impacts island’s activities recommendations recovery post...

Purpose The COVID-19 pandemic has resulted in significant changes tourists’ attitudes and behaviors mostly as a result of confinement-related problems. Although various studies have been conducted to analyze customers’ perceptions service quality satisfaction using drop-off/pick-up method, the influence on not examined online reviews. It is critical evaluate aspects from user-generated content ascertain their preferences for hotel services during pandemic. This research aims explore...

The study intends to detect the impacting factors of mApp (mobile application) engagement and intention for continuing use. investigates conceptual model using Diffusion Innovation Theory (DOI) Uses Gratifications (UGT). An online survey questionnaire was administered European consumers. Outcomes show that DOI elements UGT element playfulness significantly affect user satisfaction perceived value. Furthermore, positively impacts continue it. Exploring consumers' perceptions can have...

In this paper, combinations of structural equation modeling and moderated‐hierarchical regression were used to examine the causal influence organization‐driven innovation‐based human resource management on employee satisfaction among passenger‐contact employees in Nigeria. Further, we investigated role that employee's proactivity plays aforementioned relationship. Specifically, our result implied with higher levels proactivity, benefited more from positive contribution innovative than when...

Purpose The geographical location and the ambiance of Coastline Mediterranean Countries (CMCs) advantageously present region as a tourist destination with rich cultures. paper aims to discuss this issue. Design/methodology/approach As such, study investigates dynamics energy import environmental quality in relation international tourism development for nine CMCs over period 1995–2013 using pooled mean group approach. Findings Although impacts import, CO 2 (here quality) GDP on receipts are...

The current article aims to examine the effect of job resources, in form idiosyncratic deals (I-deals), and hotel frontline employees' personal proactive personality (PP), on work engagement (WE), creative performance (CP) customer service (PCSP). Specifically, this paper examines WE as mediator between I-deals, PP (e.g., CP PCSP). conceptual model was tested via data collected from employees 4- 5- star hotels Saint-Petersburg, Russia. results showed that I-deals have positive WE, well has...